Week in Review – September 18, 2015

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, questions from the Expert community, customer compliments, and preview the week ahead.

Latest Enhancements and Bug Fixes

Below are the latest enhancements and bug fixes for this week:

Auto Phone Call Offer: Auto phone call offers for dual category questions will now be opened to active Experts in secondary categories. Previously, offers were opened only to Experts in the question's primary category.
Opt Outs in PQA: There was an issue where an opt out was shown as "closed" in PQA. Now, it should display as "open."
Removing Questions in PQA: Experts should now be able to use the "Remove" link in PQA if no response has been sent by Expert, even if the customer has sent multiple messages.

Ever had to turn around a negative rating from delivering bad news to a rude customer?

We hope not! Especially all at the same time. But if you want to learn how to turn around negative ratings (yes, it's possible!), deliver bad news, or deal with rude customers, then check out Ely's best practices. He shares some tips he learned during his time as an Expert on JA.

How to:

Coming Up Next Week

More enhancements and bug fixes!
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