How to deal with rude customers?



1 comment

  • keeperumiami

    All good thoughts; here's a couple more:
    Those of us operating in the professional categories that are in or perhaps are mostly retired from professional practices of our own have usually developed our methods of determining if we are a good match for potential clients. Most of us have learned the "hard way" that our first impressions of people are usually the most reliable. At JustAnswer we don't have the luxury of a face to face meeting, so we have developed alternative methods of making such a determination either initially or after a brief exchange with the customer. Here are a couple of techniques I use, which I'm sure others use also:
    1. "Read between the lines" in the question itself. Although in some cases it is obvious that you've encountered a customer that won't be satisfied no matter what; in others there are more subtle clues. Beware of a customer that tries to make himself look important by indicating he has a multi-million dollar problem. Ask yourself "What is he doing here, trying to solve that with a $30. - $50. payment"? It's a rare individual with a legitimate multi-million dollar issue that seeks us out for an answer; if he does, he's got bigger issues than we can solve. Also, when a customer presents several alternatives and multi-part questions, ask yourself if you want to respond to something that may take an inordinate amount of time for the compensation offered.
    I'd rather forgo such customers than get bogged down with someone with unrealistic expectations. Another technique is to try & put yourself in the customers situation; display empathy to his situation, (this is a common issue faced by many) ( that section of the tax code is extremely difficult to analyze in practical terms) (I don't blame you for being confused) (I agree with you that you have been placed in a difficult situation through no fault of your own) (there is very little guidance in that area so compliance is difficult - here's what I've done in similar circumstances in the past).
    Hope some of this helps...........Steve G. (Tax & Financial categories)

    Comment actions Permalink

Please sign in to leave a comment.