Tips from Phone Savvy Experts

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9 comments

  • MasterFixIt

    I use the phone call service as often as I see it will be easier to help them that way so I can actually guide them in the repair of appliances, They seem to love that and I do get some who just don't want to spend extra money from time to time, but all in all if the dollar value is reasonable they will go for that. And its good for us too as we don't have to do quite so much typing.
    Tech Michael

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  • MichaelHannigan

    I would like to see fair prices offered for phone calls. Time is money, and current offers allow for 5-10 minutes of phone time maximum, at least in the tech categories. This needs to be fixed.

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  • Anh Nguyen

    @MasterFixIt, glad to hear that you're getting a lot of value from the phone call offer!

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  • Anh Nguyen

    @Michael, thanks for the suggestion. We will continue to evaluate the length of phone calls and fix appropriate rates.

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  • MasterFixIt

    Sounds great, its good to see that we all work together to make the customers experience a better one. Its our bread and butter and happy customers are the key;-)
    Of all the jobs I have had in my life as a technician this has been the most rewarding one, I really get a lot from knowing the customer is satisfied and loves the service we provide!

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  • MaryMeadenEsq

    Perhaps you should initiate a feature where the customer pays for a certain amount of time and when that time is up, the call will either disconnect or the customer can press a button to pay for additional time. In legal, the payout can be small for the lawyer if the customer is long winded or has a lot of issues. Generally speaking I can get most calls done in 30 minutes but I have had several customers go to a full hour and two or three even longer than that. The psychic hotlines use this feature and it was successful for many of them for a longtime until the internet took over much of the telephone call information industry from the 1990's.
    MARY

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  • Anh Nguyen

    Hi Mary, adding a time boxed feature is something we're exploring. Since we started offering the integrated phone call feature to all Experts in Feb, we are still collecting and evaluating usage data. From that, we hope to have enough learnings to be able to launch features such as time boxing, scheduling, etc.

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  • eddie22Island

    Mr. Nguyen,
    I was thinking experts need to keep in mind any time zone difference......let's say you notice the request and attend to it after it is initiated .....calling people late at night or too early in the morning may not be a good start to a meaningful conversation.....which brings me to another possible enhancement as to where not just the country that is listed for the customer but the also the state

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  • Tech Benjamin

    Plus one on the time zone. We could also ask customers to say best times to call.

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