I am happy to announce that we will officially launch a major upgrade to the question answering page on August 24th. This Professional Question Answering (“PQA”) project started as a small side project based on suggestions from a few Experts and grew into a major collaboration between many of you and a big team here.
A few years ago, we discussed the three things needed for us to be successful together: collaboration, quality and shared success. The PQA you experience today is the result of months of all three. You asked for more involvement in the product development cycle – we collected your ideas in advance through frequent tests and incorporated much of your feedback in our releases. You asked for more quality from us – The PQA is built on a much more solid foundation than the previous Q&A page. Plus, we invested in and implemented new quality assurance test and release processes. You asked for more opportunities to be successful on the site – we made it easier in PQA to grow your business with additional services like phone calls.
Your success is our success, but the journey doesn’t end here. The PQA launch on August 24th is only the beginning in what should be an exciting and collaborative march towards a continually improving Expert experience. Now that this project is finished and the PQA is on our new code-base, we are eager to work on new projects to keep improving your JustAnswer experience!
Imua (that means "moving forward with purpose" in Hawaiian),
Andy Kurtzig, CEO
P.S. - You can find all the PQA resources you need below.
Get a quick overview of PQA:
See what your customers see when you interact with them in PQA:
Get a breakdown of every component of PQA: Click here
Read the FAQs for PQA: Click here