Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, tips and questions from the Expert community, and preview the week ahead.
Latest Enhancements and Bug Fixes
Below are the latest enhancements and bug fixes for this week:
- Question status in Find Questions: We fixed an issue where the "Locked by You" status failed to show up, and questions did not move to Priority List automatically when an Expert opens a question in PQA.
- In-line phone call requests: If a customer makes a phone call request and the Expert closes the request modal, an in-line message of the request with an Accept button will be added to the conversation.
Note: If you still experience any of the issues above, let us know!
For the Community
Starting next Monday July 20th, we will start a week-long test of the PQA. This test will help us understand how you use PQA and the roadblocks you face. During the test, you will only have the option to open and respond to questions in PQA.
To help you get ready, we ask that you start using PQA today and share your questions and concerns with us. We will do our best to respond and if necessary, troubleshoot issues you may have prior to the start of the test.
Coming Up Next Week
- PQA Test from July 20th to 27th.
- More bug fixes!