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UPDATE: Auto Phone Call Offer Test II Starting on 8/17!

By Anh Nguyen |

Last month, we introduced Auto Phone Call Offer and started an ongoing test to measure customer demand for phone calls with Experts.

From the test, we learned two things. First, there is customer demand for phone calls. Second, only 30% of phone call requests are being fulfilled. What does that mean in $$$? Over $40,000 worth of phone call requests a month left on the table!

Auto Phone Call Offer Test Part II

With certain categories, there are outside restrictions that prevent Experts from fulfilling phone calls. But, in most cases, bad timing is the #1 reason for unfulfilled phone calls.

So starting on Monday 8/17, we will continue the Auto-Phone Call Offer test with a slight change on how unfulfilled phone call requests will be handled. If you are not able to fulfill a phone call request, it will open up to other Experts in the same category.

The best part? If another Expert fulfills the request, you will automatically be given a 5-star rating and payout on the original question while the second Expert will ONLY receive payout for the phone call. Click below to get everything you need to know about the Auto-Phone Call Offer.

EVERYTHING you need to know about Auto Phone Call Offer

What you need to know:

  • The test continues on Monday 8/17. We will notify you when the test ends.
  • You will receive an email notification if there's an available phone call request in your category. If you want to fulfill the request, click on the link from the email.
  • Available requests are on a first-come, first-served basis.
  • When reviewing a conversation between the original Expert and customer in PQA, you may automatically be locked into the question for 1 minute. Click the "Unlock" button in case the original Expert is still communicating with the customer via Q&A.

Office Hour with Expert Ops and a special guest!

On Friday (8/14) from 11:30 AM-12:30 PM PST, your Expert Ops team and Ollie Ongpin, Product Manager for Additional Services, will be on-hand to answer your questions LIVE. We will do a quick demo of the Auto Phone Call Offer and answer as many questions as possible.

When: Fri, Aug 14, 2015 11:30 AM - 12:30 PM Pacific Daylight Time
How: https://global.gotomeeting.com/join/888956685
Access Code: 888-956-685
If you need to dial in, call +1 (224) 501-3412.

Notes:

  • This session will be recorded and made available for all Experts.
  • If you cannot join live, submit your questions in the comment section below.
  • To participate during Office Hour, call in with your questions or submit it via the GoToMeeting chat.

Don't miss this opportunity! If you have any questions, click here to contact us.

Have more questions? Submit a request

Comments

  • Avatar
    Knowitalll

    Please explain step by step how this system is different from what we receive now (customer has requested telephone contact) and/or the current additional services button.

  • Avatar
    Knowitalll

    I see now that the Auto Phone Call FAQ explains some of the details.

  • Avatar
    Anh Nguyen

    Hi Knowitalll, feel free to ask any info that's not included in the FAQ here or submit a ticket.

  • Avatar
    ebrock63

    Is there a way to be excluded from it. It has so completely clogged my emails with these requests, which half of them are either error or already accepted by another expert, that I cannot find replies from customers or emails from other important things. I get as many as 10 in 30 seconds.

  • Avatar
    Anh Nguyen

    @ebrock63, we plan to have an opt out option in the next iteration and will let you know once it's available.

  • Avatar
    GMman8085

    It would be nice if there was a description of the question in the email.

  • Avatar
    Anh Nguyen

    Hi @GMman8085, we're looking at ways to optimize the email so it has just the right amount of info. In the meantime, you can open the request from the email and then be able to open the question from the landing page.