Find Questions (PQL) Test continues this week

By Anh Nguyen |

Hi Experts,

Thank you for your participation during the Find Questions Test. The feedback we received was overwhelmingly positive. We asked that you let us know if you encountered any issues and want to thank those of you that sent us constructive feedback.

Starting tomorrow 6/18, we want to continue running the Find Questions Test, but with a small tweak. We will remove the "Lock" link in Find Questions. HOWEVER, you will still be able to switch over to Legacy Q&A if you experience any issues with PQA.

What is Find Questions?

Find Questions, or PQL, is where Experts find and lock customer questions. You can access it by clicking on the "Find Questions" link when logged in or by going to Want to know more? Click here for an overview of Find Questions.

Why are we doing this?

If you've been on the site for some time, you may have noticed that we have several question lists. This causes inconsistencies with load time and question updates. It also minimizes our ability to provide the best possible support when we have to troubleshoot issues for multiple lists.

For this test, we want to continue our performance assessment of Find Questions.

What you need to know

  • The test continues tomorrow 6/18. We will notify you when the test ends.
  • During the test, you will only see the option to lock and respond to questions via PQA.
  • From PQA, you will have the option to switch to Legacy Q&A if you experience issues that prevent you from using PQA.
  • Note that this is a test of the question list and NOT PQA.

If you have any questions, click here to contact us.

Have more questions? Submit a request