Week in Review – May 8, 2015

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, tips and questions from the Expert community, and preview what’s happening in the following week.

Latest Enhancements and Bug Fixes

Below are the latest enhancements and bug fixes for this week:

  • Behavior of ‘Customer requested you’ icon has been corrected.
  • PQA no longer hangs when locking a question.
  • Second Expert now able to lock a question after the first Expert opts out on PQA.

If you still experience any of the issues above, let us know at

Questions from the Expert Community

We’ve updated the FAQ section of the PQA with questions we received during the PQA test. We encourage you to take a few minutes and look over the FAQ and other PQA resources. If you have questions NOT in the FAQ, let us know at

View PQA Frequently Asked Questions

Compliments from Customers

At JustAnswer, our mission is simply “We help people.” The ‘We’ is you, the AMAZING Expert community, and the teams here at JustAnswer. Below are a few compliments from customers that we would like to share:

My entire family wants to thank Dr. Gabby for her help. She gave us excellent advice when our dog was having constipation for nearly a week. Unlike our current vet who disregarded our concerns, she listened and offered gentle interventions that worked and our dog is doing great thanks to her. If we didn’t talk to Dr. Gabby things could have been completely different with our pup. We would send a written card if we could but if you could just pass on our utmost gratitude and thank her for what she does. <3 <3 Thank you!!” – Catherine

Let’s make one thing ABSOLUTELY CLEAR. You not only “met” my expectations – you far surpassed them. As I said to Dr. Phil – if I couldhave given him a 10 – or a 20 – I would have and the same for Dr. David.” – Tim

Good evening, Last week I had a Skype problem. I got hold of Chris L. He took over my computer and sorted out the problem in about 30 seconds!! I can’t tell you how grateful I am for this because my wife and I Skype our son (who lives overseas) a couple of times a week. Chris knows exactly what he is doing and I will certainly recommend him to my friends and colleagues should they have problems.” – Jonathan

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