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Request Center Overview

By Anh Nguyen |

The Request Center is where Experts go to find and fulfill available requests such as Q&A and premium services. You can go to the Request Center by going to http://professional.justanswer.com

Below, you will find descriptions and examples of every major component of the Request Center.

Navigation Panel

The left-hand navigation panel is similar to that of your favorite email client. When you open the Request Center, the default view will be Inbox. The different views available on the navigation panel:

  • Inbox: Displays Priority, new and available requests.
  • Priority: Displays requests currently locked by you, waiting for your response or customer request.
  • New & available: Displays requests not locked by you or any Expert.
  • PS requests: Displays only available Premium Service requests.
  • Sent: Displays requests you're awaiting customer response.

You can hide the sidebar by clicking on the  icon.

Requests

This column shows a list of requests in your category(ies). Each row contains the request preview, category, time since the request was posted, and See more link to expand the question. The requests are color-coded with orange being a Priority question and green being a New & available request. Standalone premium service requests, such as phone calls, are prefixed with the appropriate tag.

Requests are sorted in chronological order from most recent to oldest by posted time.


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When you click on a request, the row will expand to show the full request text.


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If you see a Q&A you'd like to respond to, click on the "Reply" link. If you see a premium service request, click on the "See more" link. Doing so will open and lock the request on the Active Request page.

JustAnswer has two types of customers: Members and pay-per-question customers. Members are subscribed on monthly plans and are more likely to rate positively because they know how to use the site. Member questions can be spotted on the Request Center with red payout values and have a Member label.

Some questions will have purple payout values. These are Peak Time questions aimed specifically to reward you for responding to questions during busy times. You can hover your mouse over the purple payout value to learn how you can earn more for responding to that question.


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Customer and Latest Activity

When you click on a question to expand it, you can learn more about the customer and recent activities. Every customer's username is hyperlinked to the customer's profile. You are also able to see whether the customer is online/offline, a member, and how long ago the customer viewed the request (if available).

TActivities include actions performed by Administrator such as re-categorize or adjust payout and Experts such as opt-outs. This column also shows time since the request was posted and the number of replies from Expert(s).

Question Payouts

This column shows the payout amount for each request and gives you the ability to hide/unhide individual request.

If you've hidden some requests, you will see a link above this column labeled "Show hidden questions" to unhide the hidden requests.

Customers have the option to request specific Experts to answer their requests. When you see "Originally for X" under the payout amount in your list, it means the customer may have originally requested an Expert but the request lock has expired and the request is now open for any Expert to reply.

Show Filters, Show Notifications and Sound Alert

If you click on the "Show Filters" button at the top of the Request Center, you will see a list of categories and partner sites that you are active in. By default, questions in all active categories and partner sites are shown when you load the Request Center and are listed under the "Active Categories" Header.  If you'd like your list to show questions posting in a specific category or categories, click on their buttons and they'll move up above "Active Categories." While they're there, you will see only questions for those categories. If you'd like to see questions for all categories again, click the buttons and they'll move back down below the "Active Categories" header. 

The Show Notifications feature will notify you of new questions via an in-app modal. You can learn more about Show Notifications here.

The Sound Alert will play a sound whenever there's a new question available in your category(ies). You can toggle the sound alert on or off.

Top Menu

The top menu of the Request Center contains helpful links and access to your account information. Below is a highlight of what you can find on the top menu:

  • Secure Remote Assistance: This is for Experts in the Computer categories, the Secure Remote Assistance feature allows Experts to access customers' computers to troubleshoot computer-related issues. You can learn more here.
  • Expert Help Center: The Expert Help Center (EHC) is a self-help hub for Experts to get more information about how to use JusetAnswer, news and announcements, and get help from the Expert Operations team.
  • Your Username: When you hover over your name, you will see a drop-down menu with access to some of your account information:
    • My Requests
    • Private Messages
    • Reports
    • Account
    • Sign Out
  • Flag: For international Experts and those admitted in multiple partner sites, You can switch between partner sites from here.

If you have questions about the Request Center or need technical support, contact Expert Support by clicking the red "Submit an Inquiry" button above.

Have more questions? Submit a request

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