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Week in Review – April 24, 2015

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, tips and questions from the Expert community, and preview what’s happening in the following week.

Latest Enhancements and Bug Fixes

IssuesStatus
Lock is not automatically extended while Expert is typing on PQA. FIXED
When “Opt out” or “Remove from list” is performed, “Status” and “Last view” fields are not cleared out. FIXED
“Additional Info” on Optional Detail (OD) page breaks the user interface. FIXED

If you still experience any of the issues above, let us know at ambassadors@justanswer.com.

Question from the Expert Community

Michael HanniganI just came across the Gift Time feature and would love to know more about it. Could you tell me how it works and how it affects customers?” -Michael Hannigan, JA Expert since 2009

We love getting questions like this because it shows that Experts are attuned to enhancements to the site and allows us to dive deeper into new topics.

Gift Time is a simple tool that gives you the ability to delight customers and nurture relationships. Available only on Time-Based Billing (TBB) questions on the PQA, Gift Time puts you in control to give customers up to 4 additional minutes of free work time. Click here to learn more and discuss Gift Time.

Coming Up Next Week

  • Look for our announcement about the next PQA Test.
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