Week in Review – April 10, 2015

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, tips and questions from the Expert community, and preview what’s happening in the following week.

Latest Enhancements and Bug Fixes

Attachment is lost when expert closes attachments popup and send message while it’s uploading. FIXED
Edit response option was unavailable for Experts using mobile devices. FIXED
“I’m ready to be rated” not sticking on PQA. FIXED
PQA Switching from a Chat question to Q&A automatically checks the “I’m ready to be rated” FIXED
Email alerts to Experts for Customer responses were not being sent. FIXED

If you still experience any of the issues above, let us know at

Question from the Expert Community

Picture  “I do not own a Windows machine. I have used OS X for over 20 years. Does this mean I will not be able to answer questions on PQA?” -Philip Simmons, JA Legal Expert since 2008

Earlier this week, we published an FAQ of the PQA and two of the topics we emphasized were system requirements and browser compatibility. Philip followed up with a great question about PQA’s compatibility with Apple operating system, so we’d like to expand the answer a bit further.

Although PQA is optimized for Windows, it should work fine on desktops and laptops running Apple OS with Chrome or Firefox. We’ve found that most PQA compatibility issues are more about browsers than device specifications. Safari and Internet Explorer are not compatible with PQA. So, whether you’re using Windows or Apple OS, we strongly recommend that you access PQA on Chrome or Firefox to avoid disruptions in your workflow.

Coming Up Next Week

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