Secure Remote Assistance

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8 comments

  • silentashes

    Any further updates on this?? Q: Does JA provide a Remote Desktop tool?

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  • Anh Nguyen

    Hi @silentashes, yes this tool is available for Experts. On your Questions List (professional.justanswer.com), click on the "Remote Desktop" link near the top right corner of the screen. Let me know if you need more help.

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  • silentashes

    Thanks! I don't see the link you're referring to -- the only way I'm able to see anything related to remote support is when I open up a chat/conversation w/ a cust., then open the Addit'l Services dialogue.
    .... What I'm looking for is a place that's "Remote Desktop"-centric, w/ info about downloading & installing the server and client. (For instance, what the system requirements are, etc.) And also to be able to test it, to see if it will install properly on my system.
    Thanks Anh!

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  • Anh Nguyen

    Hi @silentashes, I just updated this page to include a step-by-step guide on how to initiate a remote desktop session. Let me know if it's helpful.

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  • sevari

    So I am an Expert that primarily uses a Mac. I see that SecureRemote for the expert is only available in Windows. The client for the customer is available in Windows and Java flavors. How can an Expert on a Mac use this as well? I have no choice but to default using TeamViewer

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  • Anh Nguyen

    Hi @sevari, could you try to use the Java link for Mac?

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  • ymjack

    Is there a post that shows what the customer sees when they accept the remote support. Some have trouble with the download and it would be helpful of screenshots showing what they should see,

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