If an Expert needs assistance with anything Expert related -- policies, procedures, earnings, bugs, etc. -- they will contact Expert Support via the "Submit a request" button located at the top right of the Expert Help Center homepage.
All Expert communications to the site should be made through the Expert Help Center.
Follow these steps:
- From the Request Center, click on, "Expert Help Center" at the top right
- In the Expert Help Center, click on, "Submit a request" at the top right
- Fill out the ticket and click "Submit" below
If attempts to log into JustAnswer or use the "Submit a request" form fail, the Expert may email Expert Support directly at ExpertSupport@justanswer.com so the log-in or submit form issue can be resolved.
**Important Note** Unsolicited communications to JustAnswer employees, moderators, contractors, or other JustAnswer representatives outside of Expert Support is not permitted at any time. This helps JustAnswer to maintain parity and track requests and issues from multiple Experts. Expert Support will escalate any issues as needed to other departments.