How To Contact Expert Support

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15 comments

  • Michael Kosak

    I have no idea how to navigate this site. And I write software for a living. Page 1 should be two boxes 1)I have a question and 2) I am an expert here to answer questions.

    In 'my profile' there should be a way to get to the topics you are willing to answer questions about. I got there once... not sure how and can't find it again. There should be a button for "see my categories" i cant even begin to guess the logical layout of this site. It even opens a new window every time you click on something...

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  • Anh Nguyen

    @Michael, let us what what issues you have with the site by submitting a request and one of our Expert mods will get back to you.

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  • bderder

    I need a phone number to talk with someone about mu subscription, please.

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  • Anh Nguyen

    Hi @bderder: For membership questions, please contact our Customer Care team at http://ww2.justanswer.com/help.

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  • urelectrician

    Contacting Expert Support is not working as of 7/29/16. When attempting to submit a request, the drop down does not reply with the request type and therefore unable to send a request. I'm having problems with Firefox as I have to double click on questions. Chrome puts questions out of order.........the chrome issue is a repeat problem that I reported many months ago.

    I PM'd another expert and they are also experiencing same problems on their end.

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  • Anh Nguyen

    @Kevin, are you still having issue?

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  • JACUSTOMER-wu9m94ui-

    hi..I'm new, I was interacting with a customer and then I could no longer. I would press lock and it would cycle real quick but it would not lock, so now customer thinks i am ingoring them...help

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  • JACUSTOMER-wu9m94ui-

    nvm, all of a sudden started working

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  • Mike_G2010

    Why does the initial contact ask if the thermostat was checked on electrical questions? Shows that an unprofessional is the first contact.

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  • Anh Nguyen

    @Mike_G2010 Are you referring to the chatbot asking customers for additional information? If you have an example where it is asking the wrong questions, please share that with Expert Support so we can track these occurrences.

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  • FixUrNissan

    When I summit a issue using the " Submit Request " from the Help Center, It has been taking to long to get replies! What is another way if there is to get support when we need it for immediate issues!

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  • Anh Nguyen

    Hi Jay, I see that all of your recent submissions have received a response from our team. If there's something else you need, please submit a ticket and you'll hear back within 24 hours, often much sooner.

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  • JACUSTOMER-k7rw5u3j-

    What does it mean if moderators close a question? Why does this occur?

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  • Anh Nguyen

    There could be a few reasons why a question is closed. It may have expired due to inactivity or the customer refunded. If you are asking for a specific question, please submit a ticket to Expert Support and we'll look into it.

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  • semloh1950

    how do i get NCR added to my questions at the top of the page like it was shown
    Thanks Don

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