Buzzing Policy: posting without a response from the customer

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9 comments

  • waymore3

    This I did not know. Oops

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  • papatrexas

    I dint know that either Oops

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  • Brian HVAC Guy

    It's nice to see you show us what the customer sees. I've asked for that for years! I had no idea you provide a signature line and now I know my signature line is nearly identical and redundant making one or both of us look a little foolish. Not all of us have been on the customer side of the coin so it's difficult to know what they see without you publishing it to us. Thanks for that, keep the customer screenshots coming! -Brian

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  • Eclayton4

    With regards to the rampant abuse the current rating system endures, and in spite of Justanswer emailing customers and asking them to rate, Is there some type of expert implemented flagging system we can flag customers that don't rate good quality answers? This may help give experts a heads up to not spend too much time with a known offender and to answer at his/her own risk. Time is valuable, and we don't need to waste it on customers that have issues with rating good quality answers.

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  • Anh Nguyen

    Thanks, Brian.

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  • rplmoreci

    Thanks Maria for your help.

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  • ComputerVauck1

    @Eclayton4: you can already now view the other questions the client has (click on his green name in when editing your answer) and can see how many he asked and how many he rated positive. For new clients that don´t have an existing account, it is of course impossible to know that measure.

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  • Law_Tutor

    I am new here and this is good information. Just starting out, I was a bit confused because I would answer a question and then the customer vanished. Because we are encouraged to make sure that we fully answered their question, I would go back in later and ask if they needed anything else and at the end give a reminder to rate me. So now I know not to do that for the the customers who go MIA. They don't say thank you or anything to let you know they are satisfied. They just disappear. I know now to just let them go and not engage any further.

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  • Anh Nguyen

    Hi Tim! Welcome to the Expert community! It is always good practice to send a follow up message if you have not heard back from the customer. It's a good opportunity to see if the customer needs any more help and show that you care.

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