While it’s okay to ask for a rating along with your post giving a complete answer to a question, JustAnswer does not allow Experts to post back to the page again to remind the customer to rate. This is called “buzzing” the customer, and it is expressly prohibited.
Posting multiple times in a row on a customer's question page is also considered buzzing. Each time an Expert clicks the "send" button, the customer receives another email notification that their Expert has replied, and posting multiple times in a row fills their inbox with unexpected emails, which they easily consider spam. Simply relock the page if you need more time, be sure you've typed up your full and complete reply in the single post, then click "send" and wait for your customer to rate or respond before posting again. This way they'll be expecting an email from you.
We remind customers on your behalf to rate their experience with you. Here are several ways that we are reminding customers to rate:
Customer's Q&A Page
At the very top of the customer's Q&A page, we remind customers that they should give Experts a positive rating so they may be credited. This 5-star rating scale is only enabled when you've checked the "Answer" checkbox along with your complete answer.
When the customer gets your complete answer, we also let them know that they can follow up with you for additional information and once again, to rate you.
JustAnswer automatically sends customers reminders to encourage them to rate Answers and/or follow up with their Expert.
JustAnswer's reminder steps for customers to rate answers: If a rating has not happened 24 hours after an Answer is provided, JustAnswer sends an email reminder to the customer, on behalf of the Expert, reminding the customer to rate the Answer. These Rating/Reply reminders are scheduled to go out 24 hours after an answer has been provided by Expert, and again after 48 hours, 72 hours, one week, and periodically after that.
In support of the Expert community, JustAnswer also communicates to customers that ratings are required so that Experts are properly credited for their answer, time, and effort.
One-time Check-in Post
In addition to the above system-generated reminders, Experts are also welcome to do a one-time check in on the question page if 24 hours has passed after they've provided an answer but the customer has not rated or replied.
Here are the guidelines:
1) The check-in post can only be done between 24 hours and 7 days after your answer, if the customer has not rated you
2) It is used only to check in to see how things are going, for example: "Hi, just checking in to see how things are going. Do you need further assistance?"
3) It may not be used to buzz for a rating
4) It may only be done one time per question page
5) If two or more Experts have replied on the page, it can only be done if the other Experts have opted out
If you have any questions, "Submit a Request" to Expert Support using the button on the top of the Expert Help Center pages.