Pros are prohibited from discussing pricing, bonuses, ratings, or a customer's rating history with customers unless expressly permitted, in writing, by JustAnswer. Doing so is a violation of the JustAnswer Expert Agreement. Instead, we ask that you use the reporting tool to relate these types of issues to our site moderator teams. JustAnswer reserves the right to suspend or terminate your Pro account privileges or account if a violation of any portion of this policy is discovered.
If the customer’s question remains unanswered and is closed without a response, the customer may receive an automatic email suggesting that they evaluate the value of their question and adjust accordingly. Instead, we ask that you select the "Underpriced" report via the question reporting tool. A moderator will contact the customer on your behalf to see if the customer wants to raise the value.
While it's acceptable to include a note stating your appreciation of bonuses in your signature line, you are prohibited from specifically discussing the provision of a bonus with your customers.
Prompting for a Rating
While it's acceptable to answer a question and prompt for the customer to rate at that time through your signature line, you may not reply to a customer simply to remind the customer to rate you, either expressly or under the guise of seeing if they need more information. Reminding customers that a rating has not been provided is our job. We send multiple email reminders to the Customer once 48 hours have passed since the last activity on a Q&A, and we ask that you leave the reminders to us.
It's the customer's choice whether or not he or she wishes to rate an answer. Before answering a customer’s question, you can review the customer's rating history for past questions. If you feel they are abusing the system, your only option is to use the question reporting tool to bring it to the attention of Customer Service. They will review the customer’s account and, at their sole discretion, contact them about the matter if deemed appropriate.