Dos and Don'ts

By Christine |
Here are some best practices to help you improve your answers and earn positive ratings from customers, based on our customer satisfaction research:
Please Do
  • Proofread your responses for grammar and punctuation
  • Ensure that you have addressed all of a customer's question
  • Be courteous with the customer
  • Respond to questions that you are confident you can answer

 Please Don't

  • Abandon questions
  • Respond to questions if you know you cannot answer
  • Use the answer button when an info request would be more appropriate

For more detail, please review our policies and procedures.

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