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Week in Review - March 17, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Expert Mobile Update
At the end of 2015, we launched the Expert Mobile to help Experts stay connected to JustAnswer while on-the-go. Today, we're excited to announce a big update to the Expert Mobile that includes bug fixes and stability improvements. These changes will enable you to deliver consistently great customer experiences no matter where you are. To access Expert mobile, simply open the Request Center from your smartphone. No app download required. Click here to learn more about Expert Mobile >>
 
How Do You Compare to Your Category Peers?
A frequent question we get from Experts is how their customer ratings compare to their peers. Our team has been sharing this information with individual Experts for awhile now but we want to make sure everyone in the community know they can request this information from us directly. If you would like to know how your customer rating compares to your peers, let us know!
 
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. md20/20 Appliance +1 (Last week: 2)
2. PaulmoJD Law +2 (Last week: 4)
3. nyclawyer Law +3 (Last week: 6)
4. nekovet Pets +8 (Last week: 12)
5. rayanswers Law -2 (Last week: 3)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rayanswers Law -- (Last week: 1)
2. nyclawyer Law +8 (Last week: 10)
3. PaulmoJD Law -1 (Last week: 2)
4. Ms_Daisy Appraisals +1 (Last week: 5)
5. peterpete190 Cars -1 (Last week: 4)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. RichieMe Tech -- (Last week: 2)
3. rayanswers Law +1 (Last week: 4)
4. peterpete190 Cars +2 (Last week: 6)
5. nyclawyer Law +13 (Last week: 18)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. MasterFixIt Tech +1 (Last week: 2)
2. Joyce Stevens Law -1 (Last week: 1)
3. LawTalk Law +6 (Last week: 9)
4. md20/20 Appliance -- (Last week: 4)
5. p0llinate Tech +3 (Last week: 8)
 
Coming Up Next Week
 
Peak Time continues for Experts in Appliance, Business, Cars, Health, Law, and Pets. Click here to learn more >>
More enhancements and announcements
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