Spring is in the air, the days are getting longer, and we're 3 months into 2017! The first quarter of the year has been exciting to say the least. We launched several programs to better incentivize Experts, introduced Peak Time to meet customer demand, improved the performance of Expert Mobile so Experts can respond to questions on-the-go, and shared advanced rating data to let Experts see how they compare with their peers. But most exciting of all is the progress Experts have made to elevate customer satisfaction. As a result, more customers are publicly talking about their repeat experiences.
- More feature parity for Expert Mobile
- More clarity to question and request types on the Request Center
- Better communications to customers
- Improved feedback loop for customer ratings for both Q&A and premium services
- Annual Expert persona survey
Your Expert Ops team