TEST: New Tax Premium Services – Expert Help Center

Starting today, we're excited to test a set of new premium service offerings with customers in any of the Tax categories! These services include Tax Preparation and Tax Review.

Tax Preparation

Customers who are looking for a Tax Expert to help prepare their tax returns can do so by clicking on the "Get my taxes done" button. Tax Preparation premium service includes preparing both federal and state tax returns, helping to maximize deductions, and getting the returns ready to file. On the Expert side, you will get a modal pop-up when a request has been made. The modal will tell you which premium service has been requested and how much you will earn for fulfilling the request.

Tax Review

Customers who are looking for a Tax Expert to help review their tax returns can do so by clicking on the "Get my taxes reviewed" button. Tax Review premium service includes reviewing already prepared tax returns, providing suggestions to maximize deductions, and sharing any other general feedback. On the Expert side, you will get a modal pop-up when a request has been made. The modal will tell you which premium service has been requested and how much you will earn for fulfilling the request.

For Experts, these are new opportunities to you to earn additional money on JustAnswer and fulfill on services that our customers have been asking for.