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Week in Review - February 17, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Help Us Improve the Expert Mobile Experience
One of our current focus areas is to improve the performance of Expert Mobile so you can help customers on-the-go. As we're investigating ways to optimize Expert Mobile, we want to know more about how you're currently using it. Please click here to submit a ticket and include the following:
  • What mobile device and browser you use to access Expert Mobile?
  • Do you experience any lags or loading issues? If yes, when is it happening?
  • Any other issues you experience when using Expert Mobile?
 
Meet A Few of JustAnswer's Weekend Warriors
As we start Presidents' Day Weekend, we want to send a quick reminder that long weekends are often a great time to earn more as tens of thousands of customers are looking for help with their weekend projects. Luckily for these customers, there are Experts, aka Weekend Warriors, who specialize in weekend help and are reaping the benefits. The best part? You can be one too!

We talked to a few Weekend Warriors and asked them to share their favorite parts about helping customers on the weekends. Click here to meet the Weekend Warriors >>
 
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. DrMichaelSalkin Pets -- (Last week: --)
3. rayanswers Law -1 (Last week: 2)
4. rarewares Appraisal +2 (Last week: 6)
5. Docmaddy Health -1 (Last week: 4)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. rayanswers Law -- (Last week: 2)
3. rarewares Appraisal -- (Last week: 3)
4. peterpete190 Cars +19 (Last week: 23)
5. Docmaddy Health -1 (Last week: 4)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. RichieMe Tech +1 (Last week: 2)
2. peterpete190 Cars +21 (Last week: 23)
3. PaulmoJD Law -2 (Last week: 1)
4. jhook1398 Cars -1 (Last week: 3)
5. rayanswers Law -- (Last week: 5)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. MasterFixIt Tech +1 (Last week: 2)
2. Joyce Stevens Law -1 (Last week: 1)
3. exptech2015 Cars +8 (Last week: 11)
4. DrLisaL Pets -1 (Last week: 3)
5. p0llinate Tech +1 (Last week: 6)
 
Coming Up Next Week
 
More enhancements and announcements
Have more questions? Submit a request

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