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Week in Review - February 24, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Meet Your Expanded Team of Moderators
We often emphasize the importance of speedy responses and excellent customer service to the Expert community, but we know that we have to hold ourselves to the same standard. Whether you have an urgent site issue or a general question, we want to be able to provide you with the best support possible when you need us most. To help us do that, we're excited to announce two new additions to our team of moderators, Victoria and Oleksandr They, along with the rest of the amazing team, will be available to help you with any site-related issues or find questions. If you get a chance to connect with Victoria or Oleksandr, don't forget to welcome them. Click here to learn more about our moderators >>
 
REMINDER: No-Click Rating (NCR) Requests
We're approaching the end of the month and if you haven't already, please submit your No-Click Rating (NCR) requests to Expert Support. NCR is a useful workaround for when you have customers who are happy with their experience with you but did not leave a rating. When you submit NCR requests, the Expert Support team will review each request and if the customer is indeed satisfied, you will be given a positive rating and payout on the question.

That said, please remember to follow the NCR submission guidelines found here. Pay extra attention to the following: (1) Only submit 1 NCR request per ticket,  (2) Requests must be made between 72 hours after the customer's last post and 30 days, and (3) Do NOT include additional information. The ES team will review all requests based on the Q&A.​
 
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. nekovet Pets +1 (Last week: 3)
3. md20/20 Appliance +19 (Last week: 22)
4. rayanswers Law -3 (Last week: 1)
5. barristerinky Law +5 (Last week: 10)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. rarewares Appraisal +1 (Last week: 3)
3. rayanswers Law -1 (Last week: 2)
4. Docmaddy Health +1 (Last week: 5)
5. peterpete190 Cars -1 (Last week: 4)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. PaulmoJD Law +2 (Last week: 3)
2. RichieMe Tech -1 (Last week: 1)
3. peterpete190 Cars -1 (Last week: 2)
4. jhook1398 Cars -- (Last week: 4)
5. fordguy4u Cars +10 (Last week: 15)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. MasterFixIt Tech -- (Last week: 1)
2. Joyce Stevens Law -- (Last week: 2)
3. smitty1486 Appliance +16 (Last week: 19)
4. rplmoreci Cars +5 (Last week: 9)
5. exptech2015 Cars -2 (Last week: 3)
 
Coming Up Next Week
 
More enhancements and announcements
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