Week in Review - February 24, 2017 – Expert Help Center

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.

Meet Your Expanded Team of Moderators

We often emphasize the importance of speedy responses and excellent customer service to the Expert community, but we know that we have to hold ourselves to the same standard. Whether you have an urgent site issue or a general question, we want to be able to provide you with the best support possible when you need us most. To help us do that, we're excited to announce two new additions to our team of moderators, Victoria and Oleksandr They, along with the rest of the amazing team, will be available to help you with any site-related issues or find questions. If you get a chance to connect with Victoria or Oleksandr, don't forget to welcome them. Click here to learn more about our moderators >>

REMINDER: No-Click Rating (NCR) Requests

We're approaching the end of the month and if you haven't already, please submit your No-Click Rating (NCR) requests to Expert Support. NCR is a useful workaround for when you have customers who are happy with their experience with you but did not leave a rating. When you submit NCR requests, the Expert Support team will review each request and if the customer is indeed satisfied, you will be given a positive rating and payout on the question.

That said, please remember to follow the NCR submission guidelines found here. Pay extra attention to the following: (1) Only submit 1 NCR request per ticket, (2) Requests must be made between 72 hours after the customer's last post and 30 days, and (3) Do NOT include additional information. The ES team will review all requests based on the Q&A.

This Week's Top Performers

Most 5-Star Ratings Received from ALL Customers

Expert	Category	Trending
1. PaulmoJD	Law	-- (Last week: 1)
2. nekovet	Pets	+1 (Last week: 3)
3. md20/20	Appliance	+19 (Last week: 22)
4. rayanswers	Law	-3 (Last week: 1)
5. barristerinky	Law	+5 (Last week: 10)

Most 5-Star Ratings Received from Members

Expert	Category	Trending
1. PaulmoJD	Law	-- (Last week: 1)
2. rarewares	Appraisal	+1 (Last week: 3)
3. rayanswers	Law	-1 (Last week: 2)
4. Docmaddy	Health	+1 (Last week: 5)
5. peterpete190	Cars	-1 (Last week: 4)

Most Member Questions Responded To in 30 Minutes or Less

Expert	Category	Trending
1. PaulmoJD	Law	+2 (Last week: 3)
2. RichieMe	Tech	-1 (Last week: 1)
3. peterpete190	Cars	-1 (Last week: 2)
4. jhook1398	Cars	-- (Last week: 4)
5. fordguy4u	Cars	+10 (Last week: 15)

Most Auto Phone Call Requests Fulfilled

Expert	Category	Trending
1. MasterFixIt	Tech	-- (Last week: 1)
2. Joyce Stevens	Law	-- (Last week: 2)
3. smitty1486	Appliance	+16 (Last week: 19)
4. rplmoreci	Cars	+5 (Last week: 9)
5. exptech2015	Cars	-2 (Last week: 3)

Coming Up Next Week

More enhancements and announcements