Week in Review - January 27, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
Latest Updates
Action Required Status on Request Center: We've fixed an issue where the status of a question you've responded to should now change to "Action Required" after a customer response and 15 minutes have passed.
Get Ready for High Tax Season!
It's Tax season! We're at the starting point of Tax season and we expect question volume in Tax to grow weekly until April. Help us meet customer demand while jumping at the opportunity to earn more!
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. md20/20 Appliance +1 (Last week: 2)
2. peterpete190 Cars +2 (Last week: 4)
3. GSenmartin Legal +21 (Last week: 24)
4. rayanswers Legal +4 (Last week: 6)
5. Docmaddy Health +3 (Last week: 8)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. peterpete190 Cars +2 (Last week: 3)
2. rayanswers Legal +3 (Last week: 5)
3. fordguy4u Cars +6 (Last week: 9)
4. Ms_Daisy Appraisal -3 (Last week: 1)
5. Docmaddy Health +2 (Last week: 7)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. jhook1398 Cars +1 (Last week: 2)
2. RichieMe Tech +2 (Last week: 4)
3. peterpete190 Cars -2 (Last week: 1)
4. crash2199 Tech +15 (Last week: 19)
5. fordguy4u Cars +6 (Last week: 11)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. Joyce Stevens Legal -- (Last week: 1)
2. MasterFixIt Tech -- (Last week: 2)
3. LawTalk Legal +3 (Last week: 6)
4. amedee Cars -- (Last week: 4)
5. p0llinate Tech -2 (Last week: 3)
Coming Up Next Week
Timing Test For Expert-Initiated Premium Services: We plan to end this test on Monday (1/30). Click here to learn more about it >>
More enhancements and announcements
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