UPDATE 3/13/2017: Peak Time in Pets and Vet is now 7PM - 3AM PDT to reflect daylight savings.
Our goal at JustAnswer is to provide customers with fast, quality Expert service at all hours of the day. When demand from customers is greater than available Experts, we want to encourage Experts to come online and help waiting customers. Starting on March 9, we are testing Peak Time in all Pet and Vet categories where Experts can earn an additional $5 for every Peak Time question responded to in 30 minutes or less. Peak Time questions are Member questions with purple payout values.
How does it work?
Every day between 7PM to 3AM PDT, you will notice questions on the Request Center with purple payout values. When you respond to a purple question in 30 minutes or less, you will earn $5 on top of the shown payout value regardless of if you receive a positive rating on the Q&A (Note: Your response must be a legitimate IR or answer).
The additional payout will be calculated and we will manually adjust your total payout at the end of the test. Valid for Member questions in Pet and Vet categories only.
How do I find Peak Time questions?
Peak Time questions are found on the Request Center with purple payout values. If you respond to a Peak Time question in 30 minutes or less, you will be credited for the additional payout for that question. You will still earn the regular payout for that question when the customer gives you a positive rating.
When does Peak Time start and end?
For this test, Peak Time for Pet and Vet questions will be daily between 7PM and 3AM PDT. If you are a Pet or Vet Expert, you will receive an email notification when Peak Time starts.
Peak Time hours subject to change without notice. Please check back on this page for updates.
Why am I not seeing the additional amount in my earning report?
Any additional amount you earned between the 16th of the month through the 15th of the following month will be calculated, and we will manually adjust your total payout within the last two weeks of the month. You will be notified when the adjustment is made.
What is the difference between questions with orange payout values and purple payout values?
Questions with purple payout values indicate that they are Peak Time questions. By responding to these Peak Time questions in 30 minutes or less, you will earn an additional payout. Questions with orange payout values indicate that they are Member questions. However, they do not qualify for the additional payout.
Which Pet and Vet categories are eligible for Peak Time?
Member questions in the following Pet and Vet categories are eligible for Peak Time:
Large Animal Veterinary