Week in Review - November 24, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
Quick and Easy Tip: Respond with confidence using Grammarly

Tpyo happens but when they do, they can hurt the trust and confidence that customers have in your answers. That is why we recommend you leverage a favorite browser plugin of ours: Grammarly. What is Grammarly? It is a simple browser plugin  that helps you write mistake-free. In addition to spelling check, Grammarly scans your text for common and complex grammatical mistakes, spanning everything from subject-verb agreement to article use to modifier placement. The best part? It works well with JustAnswer and available on all major browsers. Click here to download Grammarly >>

Got the app?

The JustAnswer Mobile App for Experts helps busy Experts stay on top of questions and connected with customers. Available on iPhone and Android, the JustAnswer Mobile App for Experts will give you the flexibility and convenience of responding to questions on-the-go and getting push notifications for customer replies.

Standalone Phone Call Requests are here!

Starting on November 27, 2017, we will be conducting a test where customers will have the option to get their questions answered by standard Q&A or Standalone Phone Call. Don't forget, fulfilling phone call requests is a great way to earn additional money while making it easier for you to help explain the answer.

Click here to learn more about this test >>

JustAmazing Experience

Please join us in congratulating this week's JustAmazing Experience recipient: Lane (npvadvisor)! A customer came to JustAnswer looking for tax help due to some recent income changes. Lane gave detailed answers and continued to help even after the customers 5-star rating. At the end of the exchange, the customer had this to say about her experience:

"Absoulutely wonderful. This was my first attempt using this service and Lane exceeded my expectations. Thank you so much for your time and advice."

Congrats, Doris!

Click here to view Lane's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rayanswers Law +4 (Last week: 5)
2. PaulmoJD Law -1 (Last week: 1)
3. centralappliance1 Appliance +16 (Last week: 19)
4. drphophalia Health +4 (Last week: 8)
5. Docmaddy Health +10 (Last week: 15)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. centralappliance1 Appliance +4 (Last week: 5)
2. rayanswers Law +17 (Last week: 19)
3. PaulmoJD Law -1 (Last week: 2)
4. peterpete190 Cars +21 (Last week: 25)
5. pbrazzell Pets +17 (Last week: 22)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. rayanswers Law -- (Last week: --)
2. centralappliance1 Appliance -- (Last week: --)
3. PaulmoJD Law -- (Last week: --)
4. nyclawyer Law -- (Last week: --)
5. LegalGems Law -- (Last week: --)
Most Auto Premium Service Requests Fulfilled
Expert Category Trending
1. RichieMe Tech -- (Last week: 1)
2. crash2199 Tech +1 (Last week: 3)
3. md20/20 Appliance -1 (Last week: 2)
4. itstuff Tech -- (Last week: 4)
5. Rico_Soma HI +5 (Last week: 10)
Coming Up Next Week
Another JustAmazing Experience winner will be selected
More enhancements and announcements
Have more questions? Submit a request