Week in Review - December 15, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
With 5-star being most happy, please rate how happy you are as an Expert on JustAnswer this week


Want a $50 Amazon gift card? All you have to do is rate above and each month, we will hold a raffle to select one lucky Expert to win a $50 Amazon gift card. Each vote counts as a raffle entry.
Photo Contest: $50 Amazon Gift Card to the Best Christmas Tree

O Christmas tree! The Expert community is what makes JustAnswer awesome. This holiday season, we want to celebrate with you through the magic of photo. Send us your best Christmas photo, along with your decorated tree, and we will select one winner next Friday for a $50 Amazon gift card. Send in your photos here >>

Quick and Easy Tip: Check "Answer" to Get Rated!

We are seeing an increase in Experts not checking the Answer box until they are completely finished, and then even only when the customer indicates satisfaction. Per the Expert Agreement, Answers must be posted as Answers, and Experts cannot disable rating scales to avoid negative ratings. We understand the desire to want to avoid those negatives, but everyone gets them at some point, and we cannot artificially prevent them in this way. 

It's in the Expert's best interest to use the Answer checkbox because customers cannot rate if you don't. Sometimes they attempt to rate, it doesn't go through, so they just get a refund. Then the deposit is not available for an NCR either. Customers also cannot see and reply to your answer if they don't have a deposit. So if there are any payment issues, they can be caught early on before you've invested too much time. If you post your answers as IRs, this isn't caught by the system, and then they have no motivation to resolve their payment issue later if they've already read your answers for free. 

The Stat Bar is Back!

After some updates based on your feedback, we're excited to relaunch the stat bar on the Request Center! The stat bar shows month-to-date data on your earnings, average rating, and question volume. The stat bar is a great source of info on how you're doing on JustAnswer this month. When you want to hide the stat bar, hover your mouse over the bar and click on "Hide Stats."

Note: The stat bar shows your activity in the current month. The data on My Dashboard is a running 4-week average.

Help Us Get Ready for the Holidays

The holiday season is often a time when many of us like to step away and enjoy all of the joyous festivities. If you plan to take a break from the site this holiday season, please let us know.

JustAmazing Experience
Please join us in congratulating this week's JustAmazing Experience recipient: Dr. Kara (KMJ90)! A JustAnswer customer came to JustAnswer concerned about Woolly, her Australian labradoodle, who ate some espresso beans. Dr. Kara gave lengthy responses with information on what the customer should do and what she needs to know. Dr. Kara continued to follow up with the customer until Woolly was okay. At the end of the exchange, the customer had this to say about her experience:

"Dr. Kara was helpful and reassuring when our dog ate life threatening chocolate covered coffee beans. He is ok tonight, thanks to Dr. Kara. Plus she gave good advice on his anxiety when home alone."

Congrats, Dr. Kara!

Click here to view Dr. Kara's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. centralappliance1 Appliance +5 (Last week: 6)
3. PhillipEsq Law +39 (Last week: 42)
4. rayanswers Law -2 (Last week: 2)
5. barristerinky Law -- (Last week: 5)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. centralappliance1 Appliance -- (Last week: 1)
2. PaulmoJD Law -- (Last week: 2)
3. DMWEsq Law -- (Last week: 3)
4. barristerinky Law +4 (Last week: 8)
5. md20/20 Appliance -1 (Last week: 4)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. centralappliance1 Appliance +3 (Last week: 5)
3. barristerinky Law -1 (Last week: 2)
4. schmidt400 Pets -- (Last week: --)
5. rayanswers Law -2 (Last week: 3)
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