What you say is important. How you say it is just as important. When answers are full of misspellings, written in all caps or sprinkled with slang, a customer might wonder if the person they’re speaking to is really at the top of their profession.
Although it sometimes feels like a chat more than a formal correspondence, you should approach your responses with all the same professionalism you would a business email. Here’s how:
- Use correct spelling and grammar: Our interface has a spell check option, but that won’t catch every spelling issue. That is why we recommend you leverage a favorite browser plugin of ours: Grammarly. What is Grammarly? It is a simple browser plugin that helps you write mistake-free. In addition to spelling check, Grammarly scans your text for common and complex grammatical mistakes, spanning everything from subject-verb agreement to article use to modifier placement. The best part? It works well with JustAnswer and available on all major browsers. Click here to download Grammarly >>
- Use careful language: Remember, you know very little about your customers. Choose your words carefully to avoid any misunderstanding.
- Use clear, simple formatting: Format your responses like you would a business email or article. Start a new paragraph when you’re about to share a new idea. If you’re listing items, use bullet points. If you want to emphasize a word or idea, underline it. Small formatting tweaks can greatly improve the clarity of your answers. But don’t go overboard: Wacky colors and fonts, as well as excessive underlining or italicizing, can distract from the message.