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Week in Review - December 8, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
With 5-star being most happy, please rate how happy you are as an Expert on JustAnswer this week

5-Star
4-Star
3-Star
2-Star
1-Star

Want a $50 Amazon gift card? All you have to do is rate above and each month, we will hold a raffle to select one lucky Expert to win a $50 Amazon gift card. Each vote counts as a raffle entry.
 
Quick and Easy Tip: Be Professional

What you say is important. How you say it is just as important. When answers are full of misspellings, written in all caps or sprinkled with slang, a customer might wonder if the person they’re speaking to is really at the top of their profession.

Although it sometimes feels like a chat more than a formal correspondence, you should approach your responses with all the same professionalism you would a business email. Here’s how:

  • Use correct spelling and grammar: Our interface has a spell check option, but that won’t catch every spelling issue. That is why we recommend you leverage a favorite browser plugin of ours: Grammarly. What is Grammarly? It is a simple browser plugin  that helps you write mistake-free. In addition to spelling check, Grammarly scans your text for common and complex grammatical mistakes, spanning everything from subject-verb agreement to article use to modifier placement. The best part? It works well with JustAnswer and available on all major browsers. Click here to download Grammarly >>
  • Use careful language: Remember, you know very little about your customers. Choose your words carefully to avoid any misunderstanding.
  • Use clear, simple formatting: Format your responses like you would a business email or article. Start a new paragraph when you’re about to share a new idea. If you’re listing items, use bullet points. If you want to emphasize a word or idea, underline it. Small formatting tweaks can greatly improve the clarity of your answers. But don’t go overboard: Wacky colors and fonts, as well as excessive underlining or italicizing, can distract from the message. 
 
Feedback Buttons Now Available in Home Improvement

Home Improvement Experts! Now you can provide real-time feedback on every single question.

You make this company great and you know our product and customers best. That's why we're excited to add new Feedback Buttons to the Request Center so you can tell us why you might skip certain questions. Your feedback will help us take appropriate actions and direct questions that you want to work on. You will start seeing these buttons on the Request Center today. Click here to learn more about Feedback Buttons >>

 
Help Us Get Ready for the Holidays

The holiday season is often a time when many of us like to step away and enjoy all of the joyous festivities. If you plan to take a break from the site this holiday season, please let us know.

 
JustAmazing Experience
Please join us in congratulating this week's JustAmazing Experience recipient: Marty (eurotec)! A JustAnswer Member came to JustAnswer with a light bulb and fuse issue on his 2008 Santa Fe. Marty jumped in after another Expert tried to help. After walking the customer through several thorough diagnoses, the issue couldn't be resolved but the patience and persistence that Marty presented were well worth a 5-star. At the end of the exchange, the customer had this to say about her experience:

"Stuck with me tackling a perplexing electrical problem. Although we were unable to fix it (ended up going to the dealer), Marty patiently & methodically walked me through a thorough diagnosis."

Congrats, Marty!

Click here to view Marty's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Law +1 (Last week: 2)
2. rayanswers Law -1 (Last week: 1)
3. retireddebra Law +5 (Last week: 8)
4. commissure Health +24 (Last week: 28)
5. barristerinky Law -1 (Last week: 4)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. centralappliance1 Appliance +3 (Last week: 4)
2. PaulmoJD Law +3 (Last week: 5)
3. DMWEsq Law -- (Last week: 3)
4. md20/20 Appliance -2 (Last week: 2)
5. pbrazzell Pets +4 (Last week: 9)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. PaulmoJD Law +1 (Last week: 2)
2. barristerinky Law +4 (Last week: 6)
3. rayanswers Law -2 (Last week: 1)
4. nyclawyer Law -- (Last week: 4)
5. centralappliance1 Appliance +8 (Last week: 13)
Most Auto Premium Service Requests Fulfilled
Expert Category Trending
1. RichieMe Tech -- (Last week: 1)
2. KamilAnwar1 Tech +9 (Last week: 11)
3. ComputerTechMaster Tech +3 (Last week: 6)
4. md20/20 Appliance +11 (Last week: 15)
5. pbrazzell Pets -1 (Last week: 4)
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