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Week in Review - October 27, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Quick and Easy Tip: The right way to share links
Pop quiz! A customer just purchased a brand new wireless router for her home and is looking for step-by-step instructions on how to set it up. Would you answer by sending a link to the brand's help page or by typing up the instructions yourself? Believe it or not, customers prefer when the Experts are able to provide the instructions rather sending them off to another site, especially if the customer has already tried that route on their own.

Remember, in any category, customers trust JustAnswer because they know they can connect with Experts who can guide them through an issue. This does not mean you should share links, but you should always accompany links with context. For example, a customer is looking for a manual for a car. As a mechanic, you can find a link to the manual and include guidance to where in the manual that customer can find the answer to their question.

The more guidance you can offer, the more likely customers will rate you positively and add you to their favorites.
 
LEGAL: Share your feedback with Feedback Buttons
To expand our release of Feedback Buttons on the Request Center, we're excited that these buttons are now available for Experts in the Legal categories! The Feedback Buttons will allow you to tell us why you might skip certain questions you see on the Request Center. Your feedback will help us take appropriate actions and direct questions that you want to work on. Click here to learn more >>

Not in Legal or Tech? Don't worry, we plan to make these buttons available in other categories very soon. Once it's ready in your categories, you will hear from us!
Tech Experts! We're looking for a rockstar; trendsetting Tech extraordinaire to help us put together a top-10 list of top tech gadgets to buy this holiday season. Think you're up for it? Click here! If selected, we'll reach out to you with more information and once completed, we'll send a little gift your way.
 
JustAmazing Experience

Please join us in congratulating this week's JustAmazing Experience recipient: Randy (skyvisions)! A customer came to JustAnswer specifically asking for either Randy or another Expert to help with a Vehicle Stability Control (VSC) issue. Randy was the first to respond and gave lengthy answers with enough information to match the customer's responses. At the end of the exchange, the customer gave Randy a bonus and had this to say about his experience:

"Very helpful & thorough with answers given.  Great at clarifying technical procedures from manuals and special tips. Not wishing for more car issues, but hopeful to work w/this person again if needed."

Congrats, Randy!

Click here to view Randy's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rarewares Appraisal +2 (Last week: 3)
2. rayanswers Law -1 (Last week: 1)
3. PaulmoJD Appraisal -1 (Last week: 2)
4. DocPhilMD Health +3 (Last week: 7)
5. DMWEsq Law +10 (Last week: 15)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. rarewares Appraisal +8 (Last week: 9)
2. DMWEsq Law +1 (Last week: 3)
3. rayanswers Law -1 (Last week: 2)
4. PaulmoJD Law -- (Last week: 4)
5. md20/20 Appliance -4 (Last week: 1)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. rayanswers Law -- (Last week: 1)
2. PaulmoJD Law +1 (Last week: 3)
3. rarewares Appraisal +12 (Last week: 15)
4. DocPhilMD Health +3 (Last week: 7)
5. peterpete190 Cars +3 (Last week: 8)
Most Auto Premium Service Requests Fulfilled
Expert Category Trending
1. RichieMe Tech -- (Last week: 1)
2. JoyceLaw Law -- (Last week: 2)
3. md20/20 Appliance +3 (Last week: 6)
4. ComputerTechMaster Tech -1 (Last week: 3)
5. DrOlivia-JD-MD Law -1 (Last week: 4)
 
Coming Up Next Week
 
Another JustAmazing Experience winner will be selected
More enhancements and announcements
Have more questions? Submit a request

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