UPDATE 3/13/2017: Peak Time in Appliance is now 7PM - 7AM PDT to reflect daylight savings.
Our goal at JustAnswer is to provide customers with fast, quality Expert service at all hours of the day. When demand from customers is greater than available Experts, we want to encourage Experts to come online and help waiting customers. Starting today, we are testing Peak Time in the Appliance category where Appliance Experts can earn an additional $3 for every Peak Time question responded to.
How does it work?
Between the hours of 7PM and 7AM PDT every day, you will notice questions on the Request Center with purple payout values. When you respond to a purple question within an hour since it was posted, you will earn $3 on top of the shown payout value regardless of if you receive a positive rating on the Q&A.
The additional payout will be calculated and we will manually adjust your total payout at the end of the test. Valid for questions in Appliance category only.
How do I find surge questions?
Peak Time questions are found on the Request Center with purple payout values. If you respond to a question with a posted time of an hour or less, you will be credited for the additional payout for that question. You will still earn the regular payout for that question when the customer gives you a positive rating.
How do I know when Peak Time starts and ends?
For this test, Peak Time for Appliance questions will be between the hours of 7PM and 7AM PDT. If you are an Appliance Expert, you will receive an email notification when Peak Time starts.
Peak Time hours subject to change without notice. Please check back on this page for updates.
Why am I not seeing the additional amount in my earning report?
Any additional amount you earned between the 16th of the month through the 15th of the following month will be calculated, and we will manually adjust your total payout within the last two weeks of the month. You will be notified when the adjustment is made.
What is the difference between questions with orange payout values and purple payout values?
Questions with purple payout values indicate that they are Peak Time questions. By responding to these surge questions in an hour or less, you will earn an additional payout. Questions with orange payout values indicate that they are Member questions. However, they do not qualify for the additional payout.