UPDATE 11/20/2017: The issue has been resolved. However, if you still have any issues, please contact Expert Support.
We are currently experiencing sporadic connection issues through our integrated phone call feature. Not all phone call requests experience this issue. If you try to initiate a phone call through our system and are not able to connect with customers, please call the customer using your own phone.
The customer's phone number is available in the conversation thread. If you prefer to hide your phone number when calling from your personal phone, you can press *67 before entering the customer's phone number.
We will update you once we are able to resolve this issue. Please contact Expert Support if you need additional assistance. We apologize for this inconvenience.