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Peak Time

By Anh Nguyen |

Our goal at JustAnswer is to provide customers with fast, quality Expert service at all hours of the day. When demand from customers is greater than available Experts, we want to encourage Experts to come online and help waiting customers with Peak Time!

Peak Time allows Experts to earn a bonus simply for responding to questions, regardless of if you receive a positive rating.

How does it work?

When Peak Time is available in your categories, you will see questions on the Request Center with purple payout values. If you hover your mouse over a purple payout value, you get more information about how you can earn the bonus and the amount.

When you respond to a purple question within the stated window of time, you will earn the shown bonus amount on top of the regular payout value regardless of if you receive a positive rating on the Q&A (Note: Your response must be a legitimate IR or answer).

The bonus will be calculated and we will manually adjust your total payout at the end of the test.

How do I find Peak Time questions?

Peak Time questions are found on the Request Center with purple payout values. If you respond to a Peak Time question within the stated window of time, you will be credited for the bonus for that question. You will still earn the regular payout for that question when the customer gives you a positive rating.

Peak Time

When does Peak Time start and end?

Because Peak Time is depended on customer demand, the timing and category where Peak Time applies will vary.

Peak Time hours subject to change without notice.

Why am I not seeing the bonus in my earning report?

Any bonuses you earned between the 16th of the month through the 15th of the following month will be calculated, and we will manually adjust your total payout within the last two weeks of the month. You will be notified when the adjustment is made.

What is the difference between questions with orange payout values and purple payout values?

Questions with purple payout values indicate that they are Peak Time questions. By responding to these Peak Time questions in 30 minutes or less, you will earn an additional payout. Questions with orange payout values indicate that they are Member questions. However, they do not qualify for the additional payout.

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