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Week in Review - October 13, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Customer Favorites
Did you know that customers have saved their favorite Experts over 90,000 timessince we launched the feature in early 2017? Customers love to save their favorite Experts because they can quickly ask their questions to specific Experts again and again. For Experts, you get to help customers who already know that you deliver a great customer experience and will rate you well.

So don't forget to deliver consistently great customer experiences and when you get that 5-star, ask your customer to favorite you.
 
JustAmazing Experience

Please join us in congratulating this week's JustAmazing Experience recipient: Dr. Saleem! A customer came to JustAnswer because she was worried about swelling in her legs and feet and wanted some information from a doctor. Dr. Saleem picked up the question within seconds and did a great job at getting the needed info and photos to provide an accurate answer. The customer followed the information given by Dr. Saleem. At the end of the exchange, the customer had this to say about her experience:

"Thank you. I went to hospital based on your advice and was admitted for 5 nights. Thank you for possibly saving my life."

Congrats, Dr. Saleem!

Click here to view Dr. Saleem's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rayanswers Law -- (Last week: 1)
2. NoralenCurl Appraisal -- (Last week: --)
3. Dr. Ravoof Health +7 (Last week: 10)
4. rarewares Appraisal +3 (Last week: 7)
5. Ms_Daisy Appraisal -2 (Last week: 3)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. md20/20 Appliance -- (Last week: 1)
2. rayanswers Law -- (Last week: 2)
3. DMWEsq Law +1 (Last week: 4)
4. NoralenCurl Apprisal -- (Last week: --)
5. DrMichaelSalkin Pets -- (Last week: 5)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. rayanswers Law -- (Last week: 1)
2. Dr. Ravoof Health -- (Last week: --)
3. DMWEsq Law +1 (Last week: 4)
4. nyclawyer Law +24 (Last week: 28)
5. barristerinky Law -- (Last week: 5)
Most Auto Premium Service Requests Fulfilled
Expert Category Trending
1. RichieMe Tech -- (Last week: 1)
2. JoyceLaw Law -- (Last week: 2)
3. DrOlivia-JD-MD Law +5 (Last week: 8)
4. ComputerTechMaster Tech +3 (Last week: 7)
5. md20/20 Appliance -- (Last week: 5)
 
Coming Up Next Week
 
Another JustAmazing Experience winner will be selected
More enhancements and announcements
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