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Week in Review - September 1, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Can't Miss Updates
Unintended Questions on Expert Mobile: We've fixed a bug where questions not in your categories were showing on Expert Mobile.
Questions through Alexa and Google Assistance: We are currently testing the ability to post voice-to-text questions from Alexa and Google Assistance devices. You may notice these questions with an "Alexa" or "Google Assistance" tag prefixed to the question. You can respond and treat these questions like any other question.
 
Experts in the News
A few months ago, we began collaborating with Experts to help amplify awareness about the range of expertise available through JustAnswer. Since then, we've already seen the fruit of that labor and we're excited to these media hits with you. Here are a few recent Experts in the News: Interested in helping grow the JustAnswer brand and drive more customers to the site? Below are currently available requests:
  • Medical: We are looking for physicians who would be willing to be interviewed about flu vaccines
  • Medical: We are looking for doctors who would be willing to talk about the age-old question of the dangers of swallowing gum
  • OB/GYN: We are looking for Ob/Gyn(s) who can discuss what pregnant women (or people planning to get pregnant) need to know about getting a flu vaccine
  • Health: We are looking for someone with an expertise in what to do when you just can’t sleep and always feel tired
  • Personal Finance: We are looking for Experts to indicate what people need to do to protect their financial information moving into the holiday shopping season
  • Cyber Security: We are looking for cyber security experts to give consumers tips on how to protect their personal information
 
Experts Helping Experts: Dolan Shares His Best Practices
Dolan, a Legal Expert on JustAnswer, shares a few of his best practices for new Experts.
 
Earn more with Auto Premium Services
Auto Phone Call and Auto Secure Remote Assistance are popular with customers and a great way for Experts to earn more on the site. While most Auto Premium Service requests are fulfilled by Experts, there are still many available for you to both help customers and earn more. Below are categories with the most available Auto Premium Service requests:
  • Appliance
  • Dog Veterinary
  • TV
Click here to learn more about Auto Premium Services. Click here to learn about the Fulfillment Report policy.
 
JustAmazing Experience

Please join us in congratulating this week's JustAmazing Experience recipient: John (CentraTechSolutions)! Recently, John helped a customer with a WiFi connection issue with a printer. John tried to help the customer through Q&A but after an hour, he offered to switch to secure remote assistance and was able to get the printer humming. At the end of the exchange, the customer had this to say about his experience:

"Absolutely satisfied with Mr. Lohr's expertise & service! He was extremely knowledgeable & patient throughout the entire process to the resolution. Could never have resolved my printer problem without him as I absolutely had to use my printer that morning. Would highly recommend!!!! Thank you."

Congrats, John!

Click here to view John's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. DMWEsq Law +3 (Last week: 4)
2. rayanswers Law -1 (Last week: 1)
3. PaulmoJD Law -1 (Last week: 2)
4. Dr. Ravoof Health +2 (Last week: 6)
5. drphophalia Health +29 (Last week: 34)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. DMWEsq Law +3 (Last week: 4)
2. md20/20 Appliance -1 (Last week: 1)
3. PaulmoJD Law +4 (Last week: 7)
4. peterpete190 Cars +5 (Last week: 9)
5. drphophalia Health +12 (Last week: 17)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. DMWEsq Law +4 (Last week: 5)
2. rayanswers Law -1 (Last week: 1)
3. RichieMe Tech -- (Last week: --)
4. PaulmoJD Law -- (Last week: 4)
5. crash2199 Tech -3 (Last week: 2)
Most Auto Premium Service Requests Fulfilled
Expert Category Trending
1. Joycelaw Law -- (Last week: 1)
2. RichieMe Tech +3 (Last week: 5)
3. itstuff Tech +8 (Last week: 11)
4. crash2199 Tech +3 (Last week: 7)
5. rjgibbons408 RV +1 (Last week: 6)
 
Coming Up Next Week
 
Another JustAmazing Experience winner will be selected
We will be updating the Expert Calendar with Fall and Winter seasonality
More enhancements and announcements
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