Week in Review - October 6, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
New Chat Layout on Request Center
We've updated how chats are shown on the Request Center! As you've probably already seen on your own, we've updated the layout of customer chats with the site on the Request Center to make it easier for you to review questions.
From "I'm ready to be rated" to "Answer"
To continue delivering on the things you want most, we've made it easier for you to differentiate the types of responses you send to customers.

Starting today, the "I'm ready to be rated" checkbox will be renamed as "Answer." This change will not affect how you respond to customers as all responses sent prior to checking the "Answer" checkbox will be information requests. All responses sent after checking the "Answer" checkbox will be answers and customers will continue to be able to rate their experience with you after the first answer is sent. Click here to learn more >>
JustAmazing Experience

Please join us in congratulating this week's JustAmazing Experience recipient: Jason (ComputerTechMaster)! A customer had a question about how to format and shift punctuations in Microsoft Word. Jason responded to the customer within seconds and gave clear, easy-to-understand instructions. As the customer continued to ask clarification questions, Jason didn't hesitate to provide additional information. At the end of the exchange, the customer had this to say about his experience:

"Jason has been a tremendous help. Regardless of how many times I needed clarification, he still took the time to guide me in the right direction with no hesitance. Absolutely recommended. Well done!"

Congrats, Jason!

Click here to view Jason's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rayanswers Law -- (Last week: 1)
2. PaulmoJD Law -- (Last week: 2)
3. Ms_Daisy Appraisal +13 (Last week: 16)
4. retireddebra Law +1 (Last week: 5)
5. DMWEsq Law -2 (Last week: 3)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. md20/20 Appliance +3 (Last week: 4)
2. rayanswers Law -1 (Last week: 1)
3. PaulmoJD Law -- (Last week: 3)
4. DMWEsq Law -2 (Last week: 2)
5. DrMichaelSalkin Pets +4 (Last week: 9)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. rayanswers Law -- (Last week: 1)
2. PaulmoJD Law +2 (Last week: 4)
3. md20/20 Appliance +7 (Last week: 10)
4. DMWEsq Law -2 (Last week: 2)
5. barristerinky Law +4 (Last week: 9)
Most Auto Premium Service Requests Fulfilled
Expert Category Trending
1. RichieMe Tech +1 (Last week: 2)
2. JoyceLaw Law -1 (Last week: 1)
3. itstuff Tech +1 (Last week: 4)
4. MacGeniusJustin Tech -- (Last week: --)
5. md20/20 Appliance +4 (Last week: 9)
Coming Up Next Week
Another JustAmazing Experience winner will be selected
More enhancements and announcements
Have more questions? Submit a request