Week in Review - January 20, 2017

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.

Latest Updates

Timing Of Expert-Initiated Premium Test: We are currently testing the timing of when Experts are able to offer premium services. Click here to learn more >>

Experts Giving Back

Every day, Experts on JustAnswer deliver knowledge and professionalism to thousands of customers. From a simple “I’ll do my best to help” greeting to extended conversations, Experts spread their generous spirit and expertise from one customer to the next.

That spirit is not exclusive to JustAnswer. Many Experts regularly volunteer and give back to their local communities. During the Thankful for Experts campaign over the holidays, we challenged Experts to delight customers and rewarded those who reached ambitious customers' feedback milestones. Of the rewards that were available, Experts were most excited about a charity donation of their choice.

At the end of the campaign, we were thrilled to have donated to over 30 charitable organizations on Experts’ behalf. We are truly inspired by the Expert community and asked a few Experts to share why they chose their charities >>

Know Someone Who Would Make a Great Tech Expert?

As question volume in Computer and Consumer Electronic categories continues to increase, we would like your help to help meeet customer demand by referring someone you know who might make a great Expert.

Tell your friends and family that it pays to be an Expert:

  • Work when and where you want to
  • Make a difference in the lives of people everywhere
  • Watch extra money roll in

Email the expert recruiter directly @
*(Receipt of $75 Amazon gift occurs after referred candidate completes application, passes the JustAnswer verification process, and complete 5 questions with 5-Star rating.)

This Week's Top Performers

Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. hikehuashan Appraisal +1 (Last week: 2)
2. md20/20 Appliance +1 (Last week: 3)
3. PaulmoJD Legal -2 (Last week: 1)
4. peterpete190 Cars -- (Last week: 4)
5. Ms_Daisy Appraisal +19 (Last week: 24)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. Ms_Daisy Appraisal +13 (Last week: 14)
2. hikehuashan Appraisal -1 (Last week: 1)
3. peterpete190 Cars -- (Last week: 3)
4. PaulmoJD Legal -2 (Last week: 2)
5. rayanswers Legal -1 (Last week: 4)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. peterpete190 Cars -- (Last week: 1)
2. jhook1398 Cars -- (Last week: 2)
3. hikehuashan Appraisal +2 (Last week: 5)
4. RichieMe Tech -- (Last week: --)
5. PaulmoJD Legal -2 (Last week: 3)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. Joyce Stevens Legal -- (Last week: 1)
2. MasterFixIt Tech -- (Last week: 2)
3. p0llinate Tech +5 (Last week: 8)
4. amedee Cars +3 (Last week: 7)
5. md20/20 Appliance +6 (Last week: 11)
Coming Up Next Week
More enhancements and announcements
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