Week in Review - January 13, 2017

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.

Latest Enhancements
Request Center News Notifications: We've fixed an issue that prevented in-app notifications (to alert you of site news and updates) from showing on the Request Center.
Have You Checked Your Dashboard Recently?
With My Dashboard, you can get a glance at how well you are doing on the site. This simple interface breaks down your earnings, question volume, average rating, and response time into easy-to-read graphs. The best part, the Dashboard updates in real-time to give you up-to-date data on your progress.

We plan to improve the Dashboard in the coming months to help you better deliver consistently great customer experience and grow your own success on the site. In the meantime, click here to see your Dashboard >>
Know Someone Who Would Make a Great Tech Expert?
As question volume in Computer and Consumer Electronic categories continues to increase, we would like your help to help meeet customer demand by referring someone you know who might make a great Expert.

Tell your friends and family that it pays to be an Expert:
  • Work when and where you want to
  • Make a difference in the lives of people everywhere
  • Watch extra money roll in
Email the expert recruiter directly @
*(Receipt of $75 Amazon gift occurs after referred candidate completes application, passes the JustAnswer verification process, and complete 5 questions with 5-Star rating.)
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. PaulmoJD Legal +1 (Last week: 2)
2. hikehuashan Appraisal +15 (Last week: 17)
3. md20/20 Appliance -2 (Last week: 1)
4. peterpete190 Cars +11 (Last week: 15)
5. GSenmartin Legal +13 (Last week: 18)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. hikehuashan Appraisal +12 (Last week: 13)
2. PaulmoJD Legal -1 (Last week: 1)
3. peterpete190 Cars +4 (Last week: 7)
4. rayanswers Legal -2 (Last week: 2)
5. lucy7368 Legal -2 (Last week: 3)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. peterpete190 Cars +3 (Last week: 4)
2. jhook1398 Cars -- (Last week: 2)
3. PaulmoJD Legal -2 (Last week: 1)
4. RichieMe Tech -- (Last week: --)
5. hikehuashan Appraisal +27 (Last week: 32)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. Joyce Stevens Legal -- (Last week: 1)
2. MasterFixIt Tech -- (Last week: 2)
3. Todd M Cars +4 (Last week: 7)
4. smitty1486 Appliance +16 (Last week: 20)
5. HeavyEquipmentTech HE +1 (Last week: 6)
Coming Up Next Week
More enhancements and announcements
Have more questions? Submit a request