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Week in Review - August 18, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Can't miss updates
Easier way to submit NCRs: We're excited to add a new feature to make it easier for Experts to submit NCR requests from both the Active Request page and My Requests. Click here to learn more >>
Filename attachments with special characters: We've fixed an issue where Experts were not able to upload files with special characters in the name.
 
You asked and we're delivering!

We recently asked you to vote on features you want most for a better site experience and after two weeks of voting, the results are in! In the next few weeks, we're excited to deliver some exciting and meaningful features to help you do what best: help customers. Click here to see what's coming >>

 
Peak Time is here!
Peak Time is currently on for Appliances, Law, Pets, Health, Tech, and General, and Cars categories.

Our goal at JustAnswer is to provide customers with fast, quality Expert service at all hours of the day. When demand from customers is greater than available Experts, we want to encourage Experts to come online and help waiting customers. Peak Time varies by category but when it's enabled in your category, you will see questions with purple payout values on the Request Center. Peak Time questions are often Member questions and when you respond in 30 minutes or less, you'll earn an additional bonus.
 
Got a story to tell?
We are currently looking for Experts to share their JustAnswer stories with us. Are you located in a remote location and using JustAnswer to reach customers from all around the world? Are you using your JustAnswer earnings to give back? If you have a story to tell, we'd like to hear it!

Let us know by responding to this email.
 
Earn more with Auto Premium Services
Auto Phone Call and Auto Secure Remote Assistance are popular with customers and a great way for Experts to earn more on the site. While most Auto Premium Service requests are fulfilled by Experts, there are still many available for you to both help customers and earn more. Below are categories with the most available Auto Premium Service requests:
  • Computer
  • Appliance
  • Legal
  • Dog Veterinary
  • TV
  • Printers
  • Email
Click here to learn more about Auto Premium Services. Click here to learn about the Fulfillment Report policy.
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rayanswers Law -- (Last week: 1)
2. LawTalk Law -- (Last week: --)
3. Ms_Daisy Appraisal +12 (Last week: 15)
4. DMWEsq Law -1 (Last week: 3)
5. peterpete190 Cars +5 (Last week: 10)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. rayanswers Law -- (Last week: 1)
2. md20/20 Appliance +1 (Last week: 3)
3. DMWEsq Law -1 (Last week: 2)
4. LawTalk Law -- (Last week: --)
5. PitRottMommy Pets +2 (Last week: 7)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. crash2199 Tech +10 (Last week: 11)
2. rayanswers Law -1 (Last week: 1)
3. LawTalk Law -- (Last week: --)
4. peterpete190 Cars -- (Last week: 4)
5. DMWEsq Law -2 (Last week: 3)
Most Auto Premium Service Requests Fulfilled
Expert Category Trending
1. Joycelaw Law -- (Last week: 1)
2. md20/20 Appliance +3 (Last week: 5)
3. DrRoyC Pets -- (Last week: 3)
4. ComputerTechMaster Tech +9 (Last week: 13)
5. rjgibbons408 RV +4 (Last week: 9)
 
Coming Up Next Week
 
Another JustAmazing Experience winner will be selected
More enhancements and announcements
Have more questions? Submit a request

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