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Week in Review - August 4, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Tell us which features will improve your site experience
The Expert Ops team strives to make your site experience as seamless as possible so you can do what you do best: help customers. Based on past Expert feedback, we've compiled a list of features and we need your help to prioritize the ones that will help you the most. Click here to take the survey >>
 
Experts Needed for Press Interviews
To continue to amplify awareness about the range of expertise available through JustAnswer and drive more customers to you, we are looking for Experts who are interested in being interviewed by members of the media about issues within your areas of expertise. Participation will help build your profile and help us reach a larger audience.
 
Below are currently available requests:
  • Etiquette: An Expert who can weigh in about the importance of thank you notes.
  • General: We are working with a reporter from the Huffington Post who is interested in speaking to Experts on JustAnswer who no longer need to work full-time with health insurance benefits because of Obamacare. There is discussion that the affordable care act has reduced what is termed “job-lock.” Respond if access to Obamacare was one of the reasons that allowed you to get out of a 9-5 job.
 
Earn More by Fulfilling Auto Premium Services
Auto Phone Call and Auto Secure Remote Assistance are popular with customers and a great way for Experts to earn more on the site. While most Auto Premium Service requests are fulfilled by Experts, there are still many available for you to both help customers and earn more. Below are categories with the most available Auto Premium Service requests:
  • Computer
  • Appliance
  • Legal
  • Dog Veterinary
  • TV
  • Printers
  • Email
Click here to learn more about Auto Premium Services. Click here to learn about the Fulfillment Report policy.
 
JustAmazing Experience

Please join us in congratulating this week's JustAmazing Experience recipient: Dr. Salkin (DrMichaelSalkin)! Recently, Dr. Salkin helped a customer with her 15-year-old pug named Pockets. This customer is a regular of Dr. Salkin's and they spent over 10 days corresponding back and forth as Dr. Salkin patiently provided clear and thorough information related to Pockets' symptoms. At the end of the exchange, the customer had this to say about his experience:

"I don't even know where to start. It's heartbreaking when you have a sick family member and no one to talk to. Dr. Salkin is awesome, he listens, answers questions and concerns. I think of him as family."

Congrats, Dr. Salkin!

Click here to view Eugene's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Law +1 (Last week: 2)
2. rayanswers Law +17 (Last week: 19)
3. DMWEsq Law -2 (Last week: 1)
4. retireddebra Law -- (Last week: 4)
5. drphophalia Health +2 (Last week: 7)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. PaulmoJD Law +3 (Last week: 4)
2. md20/20 Appliance -1 (Last week: 1)
3. rayanswers Law +19 (Last week: 22)
4. DMWEsq Law -2 (Last week: 2)
5. DrMichaelSalkin Pets +1 (Last week: 6)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. PaulmoJD Law +2 (Last week: 3)
2. DMWEsq Law -1 (Last week: 1)
3. rayanswers Law +14 (Last week: 17)
4. jhook1398 Cars +4 (Last week: 8)
5. retireddebra Law +1 (Last week: 6)
Most Auto Premium Service Requests Fulfilled
Expert Category Trending
1. Joycelaw Law -- (Last week: 1)
2. caryjoeyyork Cars -- (Last week: 2)
3. ComputerTechMaster Tech +2 (Last week: 5)
4. md20/20 Appliance +2 (Last week: 6)
5. RichieMe Tech -- (Last week: --)
 
Coming Up Next Week
 
Another JustAmazing Experience winner will be selected
More enhancements and announcements
Have more questions? Submit a request

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