The Expert Ops team strives to make your site experience as seamless as possible so you can do what you do best: help customers. Based on past Expert feedback, we've compiled a list of features and we need your help to prioritize the ones that will benefit you most. Below the survey, you can learn more about a few of the features.
Native mobile application
An improved mobile option for Experts that is downloadable to smartphones and will include push notifications to notify you of new questions and customer requests and responses. The native mobile app will have many of the same features and functionalities of the Expert Mobile (the current mobile web version of the site) and will work on all smartphones (Apple, Android, Microsoft).
Ability to filter questions on the Request Center by customer types: Pay-Per-Question and Members
On the Request Center, you will be able to filter questions based on customer types. For example, you can select to only see Pay-Per-Question questions or Member questions.
Ability to filter questions on the Request Center by request types: Q&A and Premium Services
On the Request Center, you will be able to filter questions based on request types. For example, you can select to only see Q&A or Premium Service requests.
Icons to indicate why you want to skip certain questions
Experts use the Hide link on the Request Center to hide questions for different reasons. These reasons range from questions being too complicated or ones not in the Expert's area of expertise to questions from customers who have site issues. To capture these reasons and help match you with the right questions, we will add skip icons to the Request Center so you can tell us why you avoid certain questions.
Show your core metrics (the ones on My Dashboard) on the Request Center
Add a summary view of your core customer satisfaction metrics to the Request Center. You can still go to My Dashboard to get a breakdown of your metrics.
This is only a mockup for demo purposes.
Easier way to submit NCRs from the My Requests page
Every month, Experts submit NCRs for questions where the customer stated that they were satisfy but did not rate. However, it can be messy for Experts to track potential NCR questions. We will add a link to the My Requests page so Experts can easier browse past questions and submit NCR requests with a click of a button.
Improved public Expert profiles
With customer favorites and more traffic finding JustAnswer through search engines, it's now more important than ever to have public Expert profiles that communicates trust and authority. You will be able to easily update your public profiles and share your JustAnswer Expert profile across your social networks (e.g. LinkedIn, Facebook, etc).