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Week in Review - July 28, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Latest Updates
Expired Auto Premium Services on Request Center: We've fixed an issue where some Auto Premium Service requests remained on the Request Center even after they've been expired. These fulfilled requests should now be removed from the Request Center.
Show Less Option on Request Center: We've fixed an issue where the option to show less on an expanded question is disabled if a new question comes in while you have anothe question expanded.
 
Earn Some Extra Money This Summer
What's better than killing two birds with one stone? Respond to questions, fulfill auto premium service requests, and get paid for both! It's never too late to earn a little extra money for the summer or start saving up for the winter by helping customers with their premium service requests such as phone calls and secure remote assistance. You can learn more about auto premium services here and as always, don't forget to follow proper guidelines.
 
Coming Soon: Provide Real-Time Feedback on Every Question
You are what makes JustAnswer great and you know our product and customer best. Coming soon, we are excited to launch a new feature that will allow you to provide feedback on every question. This feedback will help us make necessary adjustments and deliver questions that best match what you want to work on. Stay tuned!
 
JustAmazing Experience

Please join us in congratulating this week's JustAmazing Experience recipient: Eugene (hdgene)! Recently, Eugene helped a customer to troubleshoot his 2004 Ford Escape. Eugene did a great job mirroring the customer's tone and timing, which resulted in some great volleys. At the end of the exchange, the customer had this to say about his experience:

"The tech really knows his stuff, scoured the book I have which only led to more questions. He answered all mine and then some. I'll be back to use this site again. Thanks Gene!"

Congrats, Eugene!

Click here to view Eugene's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. DMWEsq Law +3 (Last week: 4)
2. PaulmoJD Law -1 (Last week: 1)
3. jhook1398 Cars +15 (Last week: 18)
4. retireddebra Law +7 (Last week: 11)
5. PitRottMommy Pets -1 (Last week: 4)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. md20/20 Appliance -- (Last week: 1)
2. DMWEsq Law +1 (Last week: 3)
3. PitRottMommy Pets -1 (Last week: 2)
4. PaulmoJD Law -- (Last week: 4)
5. retireddebra Law +3 (Last week: 8)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. DMWEsq Law -- (Last week: 1)
2. peterpete190 Cars -- (Last week: --)
3. PaulmoJD Law -1 (Last week: 2)
4. ITPeter Tech -- (Last week: --)
5. barristerinky Law -2 (Last week: 3)
Most Auto Premium Service Requests Fulfilled
Expert Category Trending
1. Joycelaw Law -- (Last week: 1)
2. caryjoeyyork Cars +3 (Last week: 5)
3. md20/20 Appliance +1 (Last week: 4)
4. amedee Cars +5 (Last week: 9)
5. smitty1486 Appliance -- (Last week: --)
 
Coming Up Next Week
 
Most requested features survey
Another JustAmazing Experience winner will be selected
More enhancements and announcements
Have more questions? Submit a request

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