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Week in Review - July 21, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Latest Updates
Fulfilled Auto Premium Services on Request Center: We've fixed an issue where some Auto Premium Service requests remained on the Request Center even after they've been fulfilled. These fulfilled requests should now be removed from the Request Center.
 
Auto Premium Service Fulfillment Flow
A friendly reminder to complete the Auto Premium Service fulfillment report after you've delivered the requested premium service. If you were not able to reach the customer, please submit the fulfillment report and let us know. To learn more about how the fulfillment report for Auto Premium Services work, click here >>
 
JustAmazing Experience

Please join us in congratulating this week's JustAmazing Experience recipient: Glenda (Ms_Daisy)! In a recent question, Glenda helped a customer to appraise a few Beswick animal figurines. This customer is a regular of Glenda's and value her assessment. Glenda have her expert opinion on on the figurines and included lots of information to help the customer learn more about the items. At the end of the exchange, the customer had this to say about his experience:

"Glenda B. is a God-send!! I have used her twice and each time she has gone above and beyond to supply me with detailed, thorough and expert information.  I am so grateful I found her!!"

Congrats, Glenda!

Click here to view Glenda's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Law +3 (Last week: 4)
2. retireddebra Law -1 (Last week: 1)
3. jennem22 Appraisal -- (Last week: --)
4. DMWEsq Law -2 (Last week: 2)
5. barristerinky Law -2 (Last week: 3)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. md20/20 Appliance -- (Last week: 1)
2. PitRottMommy Pets +3 (Last week: 5)
3. DMWEsq Law -- (Last week: 3)
4. PaulmoJD Law +16 (Last week: 20)
5. DrMichaelSalkin Pets -1 (Last week: 4)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. DMWEsq Law +2 (Last week: 3)
2. PaulmoJD Law -- (Last week: --)
3. barristerinky Law -2 (Last week: 1)
4. crash2199 Tech +21 (Last week: 25)
5. Benimur Tech +6 (Last week: 11)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. Joycelaw Law -- (Last week: 1)
2. djogg7 Cars +12 (Last week: 14)
3. rjgibbons408 RV +4 (Last week: 7)
4. md20/20 Appliance +8 (Last week: 12)
5. caryjoeyork Cars -2 (Last week: 3)
 
Coming Up Next Week
 
Another JustAmazing Experience winner will be selected
More enhancements and announcements
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