Week in Review - July 7, 2017 – Expert Help Center

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.

Latest Updates

	Performance Updates: We performed a scheduled performance and maintenance check on the Request Center.
	Editing an Accepted Answer Error: We've fixed a bug that allowed Experts to edit an answer that was accepted by customer.

My Dashboard Updates

We've taken your feedback and made one of your favorite site tools even better! We're excited to release the following updates to My Dashboard:

Customer Favorites: Customers now have the option to add you as one of the favorite Experts. This options gives customers a quick and easy way to post future questions directly to you. When you've been favorited by a customer, you will get a message at the top of My Dashboard. You can also see the total number of customers who have favorited you.
Category Average and Leader: Want to see how your rating or earning compare to others in your categories? You can now add averages and leaders in your admitted categories to your dashboard graphs.

Click here to learn more about My Dashboard >>

JustAmazing Experience

Please join us in congratulating this week's JustAmazing Experience recipient: Jason (Wire-it-Up)! In a recent question, Jason helped a customer with a bathroom light wiring project. Jason walked the customer through this DIY project and empowered the customer to solve his own question. At the end of the exchange, the customer had this to say about his experience:

"Jason did an excellent job walking me through the process of wiring my bathroom vent fan/light/night light, he was patient and friendly throughout the procedure and I could not have asked for anymore."

Congrats, Jason!

Click here to view Jason's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a gift package and $50 Amazon gift card.

This Week's Top Performers

Most 5-Star Ratings Received from Members

Expert	Category	Trending
1. PaulmoJD	Law	-- (Last week: --)
2. retireddebra	Law	+1 (Last week: 3)
3. dfm915	Appraisal	+34 (Last week: 37)
4. Docmaddy	Health	-- (Last week: --)
5. rayanswers	Law	+12 (Last week: 17)

Most 5-Star Ratings Received from ALL Customers

Expert	Category	Trending
1. md20/20	Appliance	+3 (Last week: 4)
2. PaulmoJD	Law	-1 (Last week: 1)
3. retireddebra	Law	+3 (Last week: 6)
4. CriminalDefense	Law	+7 (Last week: 11)
5. Docmaddy	Health	-- (Last week: --)

Most Member Questions Responded To in 30 Minutes or Less

Expert	Category	Trending
1. PaulmoJD	Law	+1 (Last week: 2)
2. LawTalk	Law	+8 (Last week: 10)
3. RichieMe	Tech	+3 (Last week: 6)
4. retireddebra	Law	-- (Last week: 4)
5. legalau	Law	+6 (Last week: 11)

Most Auto Phone Call Requests Fulfilled

Expert	Category	Trending
1. JoyceLaw	Law	-- (Last week: 1)
2. rjgibbons408	RV	+9 (Last week: 11)
3. Electrotech2017	Tech	-1 (Last week: 2)
4. DrRoyC	Pets	+5 (Last week: 9)
5. oldnewenglandmarine	Boat	+12 (Last week: 17)

Coming Up Next Week

	Another JustAmazing Experience winner will be selected
	More enhancements and announcements