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Week in Review - June 23, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Latest Updates
Edit most recent response without interruptions: We've fixed a bug that prevented Experts from editing their most recent response if the customer sends a reply or gives a rating while you're editing. You should now be able to continue editing and send your message.
Notification of edited response to customer: When you edit your most recent response, the customer will now see an in-line notification to let them know that you've revised your response. Click here to see what customers see >>
Secure Remote Assistance Direct Sell Test: Starting on Monday 6/26, we will start a test where customers can directly request a standalone Secure Remote Assistance session. Experts in the Computer categories will be notified of requests via email.
 
Find the Purple
It’s neither Barney nor Prince but it is automatic earning when you respond to questions with purple payout values. During Peak Time, you get a bonus for every responded question with purple payout value, regardless of a positive rating.
 
The current round of Peak Time incentives will continue across various categories until June 30th. You will get an email notification if Peak Time is active for your category. Click here to head to the Request Center >>
 
Experts Needed for Press Interviews
To continue to amplify awareness about the range of expertise available through JustAnswer and drive more customers to you, we are looking for Experts who are interested in being interviewed by members of the media about issues within your areas of expertise. Participation will help build your profile and help us reach a larger audience.
 
Participation is easy! Simply reply to this email saying you’re interested! If there are opportunities that are a match to your expertise, you will hear from us. In the meantime, please consider giving your profile a lookover as it will help us land opportunities for you!
 
Below are a few samples of what reporters are looking for today:
 
Biotech and Healthcare
  • Veterinarians for safe BBQing with your dog
  • Seeking addiction specialist
  • Writing an article on what women should do if we miss a pill on our birth control
  • Seeking doctors or nutrition experts to weigh in on calcium supplements
Business and Finance
  • How social media is changing the way we shop
  • CFPs and other experts discuss investment, financial planning year round
  • How to engage millennials on social media
General
  • How Sunshine Impacts Our Happiness Level
Education 
  • Importance of alignment during sleep
High Tech
  • Inside the blackhat’s lab: the latest smartphone attacks that hackers are creating
Lifestyle and Fitness
  • Feature: Flying With Young Children
  • Looking for therapists to talk about "signs you might have ADHD."
  • Pediatricians: Can Kids Eat Dirt?
 
JustAmazing Experience

Please join us in congratulating this week's JustAmazing Experience recipient: Nolan (Nolan766)! In a recent question, Nolan helped a customer with a refrigerator issue. Nolan was super patient with the customer and asked questions to help him better understand the issue. He then appropriately used the "I'm ready to be rated" checkbox as he started to give information towards a solution. After 30+ volleys between the customer and Nolan, the customer had this to say about his experience:

"Nolan is awesome! He patiently walked me through troubleshooting my refrigerator issue. In the end...he was able to diagnose the problem from a photo of the Control Board that I sent to him! A++++++"

Congrats, Nolan!

Click here to see Nolan's interaction with the customer >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a gift package and $50 Amazon gift card.
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rayanswers Law +1 (Last week: 2)
2. PaulmoJD Law -1 (Last week: 1)
3. retireddebra Law -- (Last week: 3)
4. NoralenCurl Appraisal +19 (Last week: 23)
5. fordguy4u Cars +16 (Last week: 21)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. nekovet Pets -- (Last week: 2)
3. rayanswers Law -- (Last week: 3)
4. DrMichaelSalkin Pets +1 (Last week: 5)
5. retireddebra Law +4 (Last week: 9)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. RichieMe Tech +1 (Last week: 2)
2. peterpete190 Cars +1 (Last week: 3)
3. PaulmoJD Law -2 (Last week: 1)
4. LongTermTech Tech +7 (Last week: 11)
5. jhook1398 Cars -1 (Last week: 4)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. JoyceLaw Law -- (Last week: 1)
2. MasterFixIt Tech -- (Last week: --)
3. DrRoyC Pets +23 (Last week: 26)
4. rplmoreci Cars +10 (Last week: 14)
5. smitty1486 Appliance -1 (Last week: 4)
 
Coming Up Next Week
 
Another JustAmazing Experience winner will be selected
More enhancements and announcements
Have more questions? Submit a request

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