Week in Review - December 23, 2016

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
Latest Enhancements
Opting out of questions: We've fixed a minor bug that prevented customers from seeing when an Expert has opted out of a question. Now, when an Expert opts out of a question, the customer will be able to see who opted out. Don't forget, always let the customer know why you are opting out before doing so.
Don't forget to submit No-Click Ratings (NCR): Did you have a great exchange with a customer and they were happy but forgot to rate? Let us know by submitting an NCR request and if approved, we will give you a positive rating! Click here to learn more >>
Around For The Holidays?
We know that many in the Expert community like to step away during the holidays. But if you plan to stick around, then you can expect to see more questions available. With computer and gadgets being popular holiday gifts, we also expect to see higher demand for Auto Secure Remote Assistance requests.

Don't forget you can get access to questions on your tablet or mobile phone by going to Help customers with their holiday and winter needs by staying active on JustAnswer.
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. PaulmoJD Legal +1 (Last week: 2)
2. nekovet Pets +8 (Last week: 10)
3. md20/20 Appliance -- (Last week: 3)
4. CriminalDefense Legal +5 (Last week: 9)
5. GSenmartin Legal -1 (Last week: 4)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Legal -- (Last week: 1)
2. jhook1398 Cars +6 (Last week: 8)
3. PhillipEsq Legal +2 (Last week: 5)
4. peterpete190 Cars +20 (Last week: 24)
5. lucy7368 Legal +4 (Last week: 9)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. jhook1398 Cars +3 (Last week: 4)
2. PaulmoJD Legal -1 (Last week: 1)
3. RichieMe Tech -1 (Last week: 2)
4. ITPeter Tech +1 (Last week: 5)
5. fordguy4u Cars +9 (Last week: 14)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. MasterFixIt Tech +1 (Last week: 1)
2. Joyce Stevens Legal -1 (Last week: 1)
3. p0llinate Tech -- (Last week: 3)
4. smitty1486 Appliance +15 (Last week: 19)
5. md20/20 Appliance -- (Last week: 5)
Coming Up Next Week
Last week to reach 4.60!
More enhancements and announcements
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