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Week in Review - December 9, 2016

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.
 
Reminders
Path to 4.60: When Experts consistently deliver fast, 5-star service to customers, you are helping to build loyalty, invite customers to come back with more questions, and grow your own success. As we strive to hit our goal of a 4.60 average rating, remember to apply best practices suggested by some of our top rated Experts and refer to My Dashboard to see your progress.
Don't forget to submit No-Click Ratings (NCR): Did you have a great exchange with a customer and they were happy but forgot to rate? Let us know by submitting an NCR request and if approved, we will give you a positive rating! Click here to learn more >>
 
Help Us Get Ready for the Holidays
The holiday season is often a time when many of us like to step away and enjoy all of the joyous festivities. If you plan to take a break from the site this holiday season, please let us know.
 
JustAwesome Expert: Dr. Mo

The decision to leave a high-paying job to pursue something more daring is not one many people would consider. For Dr. Mo, a Medical Expert on JustAnswer, he made that decision a few years ago and never looked back.

While living a comfortable life as a physician, he was constantly spending beyond his means and did not get as much gratification as he had hoped for when he went into medicine. Instead, he "retired" and began to explore ways to live a simpler and more rewarding life.

We spoke with Dr. Mo about his experience as an Expert on JustAnswer and asked him to share his motivation to pursue more philanthropic opportunities. Read his story >>
 
This Week's Best
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. md20/20 Appliance +1 (Last week: 2)
2. PaulmoJD Legal +3 (Last week: 5)
3. p0llinate Tech +10 (Last week: 13)
4. rayanswers Legal -3 (Last week: 1)
5. nyclawyer Legal -1 (Last week: 4)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Legal +1 (Last week: 2)
2. rayanswers Legal -1 (Last week: 2)
3. nyclawyer Legal +5 (Last week: 8)
4. rarewares Antiques -1 (Last week: 3)
5. fordguy4u Cars +12 (Last week: 17)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. RichieMe Tech -- (Last week: 1)
2. PaulmoJD Legal +2 (Last week: 4)
3. jhook1398 Cars -- (Last week: 3)
4. peterpete190 Cars +3 (Last week: 7)
5. rayanswers Legal -3 (Last week: 2)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. Joyce Stevens Legal +1 (Last week: 2)
2. MasterFixIt Tech -1 (Last week: 1)
3. p0llinate Tech +1 (Last week: 4)
4. md20/20 Appliance +1 (Last week: 5)
5. TechCraigM Tech -2 (Last week: 3)
 
Coming Up Next Week
 
More enhancements and announcements
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