Week in Review - December 9, 2016 – Expert Help Center

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.

Reminders

	Path to 4.60: When Experts consistently deliver fast, 5-star service to customers, you are helping to build loyalty, invite customers to come back with more questions, and grow your own success. As we strive to hit our goal of a 4.60 average rating, remember to apply best practices suggested by some of our top rated Experts and refer to My Dashboard to see your progress.
	Don't forget to submit No-Click Ratings (NCR): Did you have a great exchange with a customer and they were happy but forgot to rate? Let us know by submitting an NCR request and if approved, we will give you a positive rating! Click here to learn more >>

Help Us Get Ready for the Holidays

The holiday season is often a time when many of us like to step away and enjoy all of the joyous festivities. If you plan to take a break from the site this holiday season, please let us know.

JustAwesome Expert: Dr. Mo

The decision to leave a high-paying job to pursue something more daring is not one many people would consider. For Dr. Mo, a Medical Expert on JustAnswer, he made that decision a few years ago and never looked back.

While living a comfortable life as a physician, he was constantly spending beyond his means and did not get as much gratification as he had hoped for when he went into medicine. Instead, he "retired" and began to explore ways to live a simpler and more rewarding life.

We spoke with Dr. Mo about his experience as an Expert on JustAnswer and asked him to share his motivation to pursue more philanthropic opportunities. Read his story >>

This Week's Best

Most 5-Star Ratings Received from ALL Customers

Expert	Category	Trending
1. md20/20	Appliance	+1 (Last week: 2)
2. PaulmoJD	Legal	+3 (Last week: 5)
3. p0llinate	Tech	+10 (Last week: 13)
4. rayanswers	Legal	-3 (Last week: 1)
5. nyclawyer	Legal	-1 (Last week: 4)

Most 5-Star Ratings Received from Members

Expert	Category	Trending
1. PaulmoJD	Legal	+1 (Last week: 2)
2. rayanswers	Legal	-1 (Last week: 2)
3. nyclawyer	Legal	+5 (Last week: 8)
4. rarewares	Antiques	-1 (Last week: 3)
5. fordguy4u	Cars	+12 (Last week: 17)

Most Member Questions Responded To in 30 Minutes or Less

Expert	Category	Trending
1. RichieMe	Tech	-- (Last week: 1)
2. PaulmoJD	Legal	+2 (Last week: 4)
3. jhook1398	Cars	-- (Last week: 3)
4. peterpete190	Cars	+3 (Last week: 7)
5. rayanswers	Legal	-3 (Last week: 2)

Most Auto Phone Call Requests Fulfilled

Expert	Category	Trending
1. Joyce Stevens	Legal	+1 (Last week: 2)
2. MasterFixIt	Tech	-1 (Last week: 1)
3. p0llinate	Tech	+1 (Last week: 4)
4. md20/20	Appliance	+1 (Last week: 5)
5. TechCraigM	Tech	-2 (Last week: 3)

Coming Up Next Week

More enhancements and announcements

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