Week in Review - December 30, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.

Friendly Reminders and Updates

Don't to check "I'm ready to be rated": Just a friendly reminder to check the "I'm ready to be rated" checkbox BEFORE you send an answer to a question. Keep in mind that customers are NOT able to rate you until you send a response with the checkbox checked. Click here to learn more >>
Don't forget to submit No-Click Ratings (NCR): Did you have a great exchange with a customer and they were happy but forgot to rate? Let us know by submitting an NCR request and if approved, we will give you a positive rating! Click here to learn more >>
Auto Phone Call Pricing Test: We have concluded the pricing test for Auto Phone Calls. Click here to learn more >>
Auto Secure Remote Assistance Package Test: We have concluded the upgraded package test for Auto Secure Remote Assistance! Click here to learn more >>

2016 Year in Review

Thank you for all you do to go above and beyond to deliver consistently fast, high-quality service to customers. As we wrap up 2016, let's take a minute to celebrate all that we've been able to achieve together. Click here for the 2016 Year in Review >>

This Week's Top Performers

Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. PaulmoJD Legal -- (Last week: 1)
2. nekovet Pets -- (Last week: 2)
3. md20/20 Appliance -- (Last week: 3)
4. Pet-doc Pets +64 (Last week: 68)
5. DrMichaelSalkin Pets +8 (Last week: 13)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Legal -- (Last week: 1)
2. jhook1398 Cars -- (Last week: 2)
3. PhillipEsq Legal -- (Last week: 3)
4. drphophalia Health +2 (Last week: 6)
5. peterpete190 Cars -1 (Last week: 4)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. jhook1398 Cars -- (Last week: 1)
2. PaulmoJD Legal -- (Last week: 2)
3. RichieMe Tech -- (Last week: 3)
4. smitty1486 Appliance +6 (Last week: 10)
5. peterpete190 Cars +3 (Last week: 8)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. MasterFixIt Tech -- (Last week: 1)
2. Joyce Stevens Legal -1 (Last week: 1)
3. Todd M Cars +5 (Last week: 8)
4. md20/20 Appliance +1 (Last week: 5)
5. p0llinate Tech -2 (Last week: 3)

Coming Up Next Week

Start of 2017!
More enhancements and announcements
Have more questions? Submit a request