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Week in Review - December 16. 2016

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
Latest Enhancements and Tests
Pricing Test for Auto Phone Call: On Dec. 9th, we started a pricing test for Auto Phone Calls (APC) where the APC offer is shown to customers before they view your first response and at different price points. The goal of this test is to see if demand for APCs increases by appealing to customers of different pricing levels. Click here to learn more >>
Outstanding Experts of the Month: Every month, we feature a few outstanding Experts on JustAnswer's homepage who have shown a demonstrated ability to deliver great customer experiences. Click to see if you're on the homepage >>
Don't forget to submit No-Click Ratings (NCR): Did you have a great exchange with a customer and they were happy but forgot to rate? Let us know by submitting an NCR request and if approved, we will give you a positive rating! Click here to learn more >>
 
A Message from Erik
Today, we are sad to announce that Erik Knuppel, Head of Expert Operations, will be leaving JustAnswer after six years of service. Many of you in the Expert community have worked with him and know his dedication to improving JustAnswer for Experts. Click here to read his message >>
 
High Question Volume Alert
We are now in the thick of the holiday season, and with it, comes more questions on JustAnswer. From a combination of seasonality, Experts taking time away for the holidays, and efforts from our marketing teams, we expect more questions to be available in the following categories: HVAC, Plumbing, Appliance, Tax, Consumer Electronics, Computer, and Health.

Help customers with their holiday and winter needs by staying active on JustAnswer.
 
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. rayanswers Legal +3 (Last week: 4)
2. PaulmoJD Legal -- (Last week: 2)
3. md20/20 Appliance -2 (Last week: 1)
4. GSenmartin Legal +6 (Last week: 10)
5. retiredebra Legal +12 (Last week: 17)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Legal -- (Last week: 1)
2. rayanswers Legal -- (Last week: 2)
3. retireddebra Legal +12 (Last week: 15)
4. ratioscripta Legal +4 (Last week: 8)
5. PhillipEsq Legal +6 (Last week: 11)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. PaulmoJD Legal +1 (Last week: 2)
2. RichieMe Tech -1 (Last week: 1)
3. rayanswers Legal +2 (Last week: 5)
4. jhook1398 Cars -1 (Last week: 3)
5. ITPeter Tech -- (Last week: --)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. Joyce Stevens Legal -- (Last week: 1)
2. MasterFixIt Tech -- (Last week: 2)
3. p0llinate Tech -- (Last week: 3)
4. amedee Cars +5 (Last week: 9)
5. md20/20 Appliance -1 (Last week: 4)
 
Coming Up Next Week
 
More enhancements and announcements
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