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Week in Review - December 2, 2016

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.
 
Latest Enhancements
Median First Response Time on Dashboard: The response time tab on My Dashboard now shows your 4-week median first response time instead of average response time. By switching to median time, you have a more accurate measurement of your first response speed and are now align with how we measure response speed. Click here to see My Dashboard >>
 
Thankful for Experts: Thanks from Each Other Week
The success of JustAnswer is directly connected to the success of the Expert community. When there's an active community where Experts are equally committed to helping customers and each other, JustAnswer thrives. Throughout this week, we've asked you to share your thanks to one another and we want to thank those who did. You can continue to send in your thanks here >>

Thanks from Each Other week is almost over but there's still time left to earn some prizes by delivering 5-star experiences and responding to Member questions in under 30 minutes. This is the last week to earn prizes! Click here to learn more >>
 
 
Ready To WOW Customers?
See how you are WOW-ing customers every day and learn how we can help you do more >>
 
This Week's Best
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. rayanswers Legal +2 (Last week: 3)
2. md20/20 Appliance -1 (Last week: 1)
3. DrMichaelSalkin Pets +7 (Last week: 10)
4. nyclawyer Legal -- (Last week: --)
5. PaulmoJD Legal +2 (Last week: 7)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rayanswers Legal +2 (Last week: 3)
2. PaulmoJD Legal +2 (Last week: 4)
3. rarewares Antiques +8 (Last week: 11)
4. lucy7368 Legal +1 (Last week: 5)
5. jhook1398 Cars +3 (Last week: 8)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. RichieMe Tech +9 (Last week: 10)
2. rayanswers Legal +3 (Last week: 5)
3. jhook1398 Cars -2 (Last week: 1)
4. PaulmoJD Legal +14 (Last week: 18)
5. LongTermTech Tech -1 (Last week: 4)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. MasterFixIt Tech -- (Last week: 1)
2. Joyce Stevens Legal -- (Last week: 2)
3. TechCraigM Tech +11 (Last week: 14)
4. p0llinate Tech +4 (Last week: 8)
5. md20/20 Appliance -- (Last week: 5)
 
Coming Up Next Week
 
More enhancements and announcements
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