The official start to summer is approaching and as the weather heats up, more customers will be going on JustAnswer for Expert help. With demand for everything from boat maintenance, to pet care and home improvement expecting to spike in the coming months, here are some tips to set yourself up for summer success.
Tip #1: Freshen up your profile
Customers love JustAnswer because they know they can get fast, quality answers from trusted Experts. And that trust starts with a clean looking profile that showcases your expertise and photo that creates instant rapport. Click here to get our suggestions on how to improve your profile>>
Tip #2: Plan ahead
Get ahead of changing seasonality this summer by subscribing to the Expert Calendar. Here, you will get alerts of possible question volume changes and be able to plan around busy times in your categories.
Tip #3: Adjust to the longer days
As the days get longer over the summer, customers are more likely to be outside working on home and car projects, finally taking that boat out on the water, or looking to buy a new home. At the same time, Experts are also busier with non-JustAnswer work. Get a feel for demand changes in your categories and adjust your summer schedule to match that demand.
Tip #4: Don’t forget to follow up
A simple follow up serves many different purposes and can be a powerful tool to help elevate a good experience to a great one. You can follow up to check if a solution you've given worked, if new developments have been made, or just to ask if there’s something else you can do to help.
Tip #5: Great service matters
Speed, quality, and compassion. At a high level, those are the things we aim to offer customers on JustAnswer. Great customer service is about showing that you care about the issues that customers are having. Often, it's as simple as using please and thank you in your responses. Click here to hear what customers shared about their experiences >>
Tip #6: Take care of yourself
Summer is a busy time and it’s easy to get overwhelmed when there are so many things going on. So, it’s important to take a step back and make sure that you’re not overworked. A few easy ways to do that is to schedule breaks for yourself, exercise, and eat right. When you can be your optimal self, you are in a better position to do a better job at helping customers.
Got your own summer success tips? Share with us using the comment section below.