Week in Review - June 2, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
Latest Updates
New keyboard shortcuts on Active Request page: We've added new keyboard shortcuts to make it more convenient for you to use the Active Request page. Click here to learn more >>
JustAmazing Experience

Please join us in congratulating this week's JustAmazing Experience recipient: Lorenz (ComputerVauck1)! In a recent question with a customer who had a computer keyboard issue, Lorenz stepped in as the second Expert and continued where the previous Expert left off. He then fulfilled a secure remote assistance service for the customer and in the process, walked the customer through a rather tricky remote session setup. He also explained what he was doing so the customer understood the troubleshooting process. After the issue was fixed, the customer left this comment:

"This man is amazing in every aspect of his job, you should give him an award :)"

Say no more. Congrats, Lorenz!

Click here to see Lorenz's interaction with the customer >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a gift package and $50 Amazon gift card.
Tips To Spring Clean Your Expert Profile
When was the last time you looked at your Expert profile pages? If it’s been awhile, you might want to take a peek because chances are thousands of customers are visiting your profile pages every day and deciding whether to ask you their questions.

As you tackle spring cleaning in your home, take a closer look at your Expert profile as well and apply some of these tips to improve your success on the site >>
2017 Expert Persona Survey Gift Card Winners
Thank you to all of you who completed the 2017 Expert Persona survey! We appreciate that you took the time to share yourself with us and the information will help guide improvements and that matter to you. Congrats to the $50 Amazon gift card winners below. In the coming weeks, we will be reaching out to a few of you directly to dive a bit deeper into your workflow on JustAnswer. If you choose to participate, we will compensate you for your time. Stay tuned!

$50 Amazing Gift Card Winners:
  • FixUrNissan
  • gopherddsoms
  • JACUSTOMER-bpbnq8mw-
  • JACUSTOMER-qf6eioc5-
  • JGM
  • Lorens35
  • Mastertechuk
  • philip.simmons
  • SamuraiJoe
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rayanswers Law -- (Last week: 1)
2. peterpete190 Cars +4 (Last week: 6)
3. PaulmoJD Law +4 (Last week: 7)
4. DMWEsq Law -2 (Last week: 2)
5. jhook1398 Cars +5 (Last week: 10)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. nekovet Pets +3 (Last week: 4)
2. rayanswers Law -- (Last week: 2)
3. md20/20 Appliance -2 (Last week: 1)
4. peterpete190 Cars +6 (Last week: 10)
5. PitRottMommy Pets -- (Last week: 5)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. jhook1398 Cars -- (Last week: 1)
2. rayanswers Law +2 (Last week: 4)
3. peterpete190 Cars +4 (Last week: 7)
4. Kevin8472 Tech -- (Last week: --)
5. DMWEsq Law -2 (Last week: 3)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. JoyceLaw Law +1 (Last week: 2)
2. cloe0626 Cars +1 (Last week: 3)
3. md20/20 Appliance +1 (Last week: 4)
4. MasterFixIt Tech -3 (Last week: 1)
5. amedee Cars +4 (Last week: 9)
Coming Up Next Week
Tips for Summer Success
Another JustAmazing Experience winner will be selected
More enhancements and announcements
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