Week in Review - May 19, 2017

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
Latest Updates
Expanded Reply Box on Expert Mobile: Based on your feedback, we've expanded the Reply box on Expert Mobile so you can see more of your response before sending. To access the Expert Mobile, visit on your smartphone.
IR Button on Expert Mobile: You can now send responses as Information Requests on Expert Mobile! Just like the desktop version of the Active Request Page, you can now send information requests in order to better help customers. To access the Expert Mobile, visit on your smartphone.
Meet Your New Expert Support Agent: Amber
After an overwhelming response to our job posting, we're happy to introduce Amber Hankins as our newest Expert Support team member! Amber has extensive experience in customer service and e-commerce, and is getting up to speed so she can begin to deliver excellence in Expert Support. During this transition and training period, you may have noticed a bit of a delay in response from Expert Support. We appreciate your patience while we work to get back to our usual swift response time. We look forward to getting back to having some of the fastest turn around time of any helpdesk on the internet!
Complete the 2017 Expert Persona Survey and You Can Win a $50 Amazon Gift Card
It's time for our annual Expert Survey! Tell us more about you and be entered to win one of ten $50 Amazon gift cards. Complete the survey by May 22, 2017. Winners will be contacted by June 1, 2017.
Take Survey >>
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. rayanswers Law -- (Last week: 2)
3. DMWEsq Law +1 (Last week: 4)
4. peterpete190 Cars -1 (Last week: 3)
5. Dr. Ravoof Health +29 (Last week: 34)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. nekovet Pets +1 (Last week: 3)
3. DrMichaelSalkin Pets +3 (Last week: 6)
4. DMWEsq Law +3 (Last week: 7)
5. rayanswers Law -1 (Last week: 4)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. rayanswers Law +2 (Last week: 4)
3. RichieMe Tech -1 (Last week: 2)
4. peterpete190 Cars +4 (Last week: 6)
5. jhook1398 Cars -2 (Last week: 3)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. MasterFixIt Tech +1 (Last week: 2)
2. JoyceLaw Law -1 (Last week: 1)
3. md20/20 Appliance -- (Last week: 3)
4. cloe0626 Cars +4 (Last week: 8)
5. LawTalk Law +6 (Last week: 11)
Coming Up Next Week
More enhancements and announcements
Have more questions? Submit a request